Financial Aid Counselor

Job description

Hyde Park Campus

59688 University Financial Aid

About the Unit
Reporting directly to the Executive Director of Financial Aid, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of over 15 people, including advisors, counselors, and assistant directors. For more information visit

Job Information

Job Summary:

The Financial Aid Counselor reports directly to the Director of Financial Aid and performs an integral role in providing superior customer service to all internal and external stakeholders. The counselor role conducts evaluations to assess the availability of financial aid for students and families.


  • Greet visitors to the Office of Financial Aid and provide friendly and efficient service
  • Perform need analysis using submitted aid application materials
  • Counsel students and parents regarding aid application procedures, awarding policies, billing policies, and missing or incomplete aid application materials
  • Provide in person, phone, and email assistance to students and their families
  • Ensure all student aid disburses on time and reviews withdrawn student awards
  • Conduct student outreach initiatives
  • Answer calls and reply to emails from students and families
  • Assist with other duties and special projects as assigned

  • Knowledge of federal and state regulations regarding eligibility for government funded assistance preferred
  • Interpersonal and customer service skills
  • Ability to maintain confidentiality and provide superior customer service to our students
  • Exceptional verbal and written communication skills required
  • Effective problem solving skills required
  • Easily adaptable to new technologies
  • Demonstrated ability to work well with others
  • Ability to handle several tasks simultaneously and to work well under pressure
  • Ability to work independently and as part of a team

Additional Requirements

Education, Experience or Certifications:

  • Bachelor's degree required

  • A minimum of two years experience (or equivalent) in a position involving extensive contact with the public/customer service required
  • Two years of experience in a financial aid office setting as a financial aid counselor preferred

Technical Knowledge or Skills:
  • Knowledge of Microsoft Office required.
  • Familiarity with Oracle's Peoplesoft software preferred

Required Documents:
  • Resume
  • Cover Letter
  • References

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 11/6/2018
Application Due: 1/5/2019
Work Type: