Director, Client Organizational Effectiveness

Job description

diversity employer

Department: Organizational Effectiveness

Location: Corporate College East

Reports To: Executive Director

Recruitment Type: External/Internal

Requisition ID: req776

Employment Type: Administration and Professionals

Vacancy Number: 132-19

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm. May require an occasional evening or weekend for special events.

Number of Openings: 1

Job Description:


Serves as a strategic learning partner, consultant, and advisor to clients regarding organizational effectiveness, leadership development, team effectiveness, change management, customer service, and other organizational effectiveness solutions.

  • Directs end-to-end client solutions and implementations including needs analysis work, team building, executive assessment, executive coaching, and facilitation to ensure their organizational goals are achieved
  • Identifies client improvement opportunities and innovative approaches to talent development
  • Collaboratively develops proposals with Business Development team to meet client needs
  • Researches and secures emerging organizational development/training tools, content, and technology to provide to clients
  • Collaboratively designs new and innovative client programming, solutions, and consulting services
  • Manages the resources, staff, and vendor relationships required to implement client solutions
  • Oversees the unit's budget, and manages revenues and expenses using organizational budget control processes
  • Serves as subject matter expert in the areas of organizational effectiveness, leadership development, team effectiveness, change management, and customer service through continued professional development
  • Collects client feedback (learner satisfaction to organizational impact) and uses it to make continuous improvements to products and services as needed
  • Partners with Integrated Communications team to develop essential marketing collateral, sell sheets, web content, and trade show materials to execute marketing and sales strategies
  • Networks with professional organizations and members to expand the Corporate College brand and product/service lines
  • Expands relationships with key decision makers and strategically promotes use of Corporate College services within client's organization
  • Builds, develops and maintains positive consultative relationships and increases loyalty with clients
  • Performs other duties as assigned



  • Bachelor's degree in Organizational Development, Industrial Organizational Psychology or related field
    • Significant related experience may substitute for education
  • Minimum of five years of demonstrated experience in designing and implementing successful organizational development initiatives
  • Demonstrated consulting experience
  • Demonstrated experience in adult learning
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

  • Possess comprehensive knowledge of Organizational Effectiveness theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
  • Demonstrated advanced Project Management
  • Possess strong organizational, time-management skills, and is results-oriented
  • Possess strong commitment to providing excellent customer service
  • Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
  • Demonstrated ability to develop, foster and cultivate relationships, create opportunities and solve problems
  • Possess excellent written, verbal, and interpersonal communication skills
  • Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Ability to meet or exceed identified revenue forecasts
  • Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel and PowerPoint
  • Must be a driven and energetic self-starter
  • Demonstrates consultative selling techniques
  • Ability to understand customer needs
  • Ability to engage customers through professional presentations
  • Ability to develop, foster and cultivate relationships and provide extraordinary customer service and follow through
  • Demonstrated success working in team environments
  • Possess strong business, analytic and problem solving skills
  • Demonstrated financial analysis acumen
  • Possess sensitivity to appropriately respond to the needs of a diverse population


  • Service Focus
  • Collaboration
  • Communication

  • Time Utilization
  • Quality of Work

  • Adaptability
  • Continuous Improvement


  • Master's degree in Organizational Development, Industrial Organizational Psychology or related field
  • Demonstrated private sector experience in a position related to Organizational Development
  • Professional certifications in areas of leadership, coaching, etc.
  • Demonstrated experience with use of assessment tools
  • Demonstrated experience with employee selection methodologies including job analysis and pre-employment assessment


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite


Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 11/6/2018
Application Due: 12/30/2018
Work Type: