Desktop Support Technician
Department: Desktop Support
Location: Corporate College East
Reports To: Dir, User Services
Recruitment Type: External/Internal
Requisition ID: req795
Employment Type: Full-Time Support Staff
Vacancy Number: 125-19
Union Position: Union
Work Schedule: Monday - Friday, 7:00 a.m. - 3:30 p.m.
Number of Openings: 1
Provide college wide technical support for all administrative and academic computing. Provide computer repair service and preventive maintenance and installation services. Identify problems with computer equipment and their solutions by using troubleshooting techniques.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:
Maintain inventory of replacement parts and supplies required to complete assignments.
Provide service and support for all printers college wide to minimize down time.
Provide direction and support for all PC replacement projects and printer replacements college wide.
Create and distribute software images using Ghost Console.
Maintain software patches.
Manage/process surplus equipment.
Assist network services with updates.
Performs other related duties as assigned
High School Diploma or GED
Minimum of four years related experience and/or training
Basic grammar skills and basic level skills in word processing (MS Word)
Excellent written and verbal communication skills
Sensitivity to respond appropriately to the needs of a diverse population
Background in electronics
Two years of experience rebuilding HP Laser Jet Printers and experience on PC trouble shooting
Basic knowledge of networking
Special Note: This is a Full-time 1199/SEIU Bargaining Unit position, grade 08. Full-time 1199/SEIU bargaining unit employees at Cuyahoga Community College will be considered first for vacant position. Minimum of $47,006.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.