Quality Assurance Coordinator (Custodian III)
University of Colorado Denver l Anschutz Medical Campus
Job Title: Quality Assurance Coordinator (Custodian III)
Position #666218 - Requisition #15080
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient's bedside.
Facilities Management has an opening for a full-time State Classified Quality Assurance Coordinator (Custodian III) position.
The Quality Assurance Coordinator assists in the oversight, communication and delivery of the Custodial Services Contract. This position is responsible for performing and supervising subordinates' daily inspections of the assigned areas to make sure the desired quality of services is met. This position will; work closely with customers to ensure their needs and expectations are appropriately met, and provide the support for special events crew by setting up and tearing down stages, canopies, placement of tables and chairs and other items as needed.
This position will work hand in hand with the Materials Handling area through their Supervisor to assist when needed with the receiving of deliveries and escorting the delivery people to their destination within the facility. This service will be provided when there is no Materials Handling personnel available. This position also coordinates various other key functions such as the confidential shredding program and flags.
In addition, the Quality Assurance Coordinator supervises four full-time General Labor II positions, including performing all required steps of the performance management and progressive discipline processes in a timely manner.
Examples of Work Performed:
Quality Assurance Program (40%)
Conducts daily inspections and documents assigned areas to ensure the quality and level of custodial services are being met. Performs custodial duties as needed to re-stock paper goods, emergency cleanups, other duties as assigned. Communicates with customers in order to ensure they are satisfied with the services they are receiving.
Supervision of Building Proctors (45%)
Includes assigning work and various tasks, providing training, performing all Performance Management processes (develops plans, does coaching sessions, completes evaluations, implements progressive discipline) in a timely manner. Inspecting the work of the Building Proctors to ensure they are meeting standards and retraining as required. Ensuring that proctors are documenting all of their inspections in a complete and thorough manner. Coordinating Proctor duties including but not limited to raising, lowering and maintaining flags, special projects and backing up and supporting Pest Control Supervisor including the waste removal program.
Confidential Shredding Program (10%)
Responsible for coordinating with the vendor and customers pertaining to confidential document shredding. Coordinates and monitors shred bins. Ensures that containers are placed in the most cost effective manner (in areas that have shredding needs). Ensures that all HIPAA and privacy/confidentiality requirements are met and addressed through the program.
Emergencies, Special Events and Other Duties (5%)
Participates and assists in emergencies based on the magnitude and nature. Supports various special events both in preparation and during the event (i.e. Commencement). Assists with snow removal. May be assigned other duties as required. Supports all aspects of Diversity consistent with the institution when dealing with employees, vendors and customers.
Salary and Benefits:
Hiring Salary Range: $3,508-$4,988 / month (non-negotiable)*
*The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.
This position is eligible for overtime compensation
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation
Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis.
Two years of experience providing custodial services and customer service
Conditions of Employment:
Must be a resident of Colorado at the time of application
Must be willing and able to pass a criminal background check, motor vehicle check and drug test
Subject to pre-employment, post-accident, incident, or reasonable suspicion drug and alcohol testing per UCD Facilities Operations Department Policies
NOTE: This position has been designated as essential personnel, "Subject to call 24 hours per day, seven days per week" and may be required to carry a cell phone. Position may also be required to "Stay over late" or "Come in early" to "Cover" shifts, as needed and may be required to respond to any emergencies as needed. If hired, you will be required to provide effective off-hours phone contact info for emergency call-in purposes.
Must be willing and able to lift and carry up to 100 lbs. occasionally, and up to 50 lbs. frequently, and up to 20 lbs. constantly
Must be willing and able to walk, stand, use manual dexterity, and eye/hand coordination constantly
Must be willing and able to sit, climb, crawl, kneel, bend, reach, push, and pull frequently
Must be willing and able to work outside, exposed to hot, cold, wet, humid, or windy conditions caused by the weather, and in high, exposed places
Must be willing and able to work with others and effectively communicate verbally and in writing
Must be willing and able to work in small, confined spaces and work around machinery or moving equipment
Must be willing and able to work with toxic or caustic chemicals, and be exposed to radiant energy and electrical shock
- Five years of experience providing custodial services and customer service
- The ability to manage multiple tasks and work independently with minimal supervision
- Strong interpersonal skills and the ability to establish rapport with persons of diverse backgrounds
- Excellent oral communication skills with the ability to handle stressful situations in a calm and professional manner
- Troubleshooting and problem solving skills
Special Instructions to Applicants:Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions.
For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. • Search Committee Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
Application Materials Required:Cover Letter, Resume/CV
Application Materials Instructions:APPLICATION DEADLINE: This announcement is open until November 16th, 2018 or until 50 applications have been received, whichever occurs first. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.
Job Category: Facilities/Labor,Trades & Crafts
Primary Location: Aurora
Department: H0001 -- Anschutz Medical Campus - 60103 - ADM AVCFOBuilding Services
Posting Date: Nov 2, 2018
Closing Date: Nov 16, 2018, 11:59:00 PM
Posting Contact Name: Sean McBride
Posting Contact Email: [email protected]
Position Number: 00666218