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Online Community Site Manager

Job description

Requisition # 2018-9551
Department Adv-Analytics & Data Mgt
Category Information Technology
Full-Time / Part-Time Full-Time
Application Deadline


The Online Community Site Manager is responsible for building and maintaining communities within Advancement's online alumni engagement platform. In partnership with alumni affairs colleagues and team management, the Site Manager works directly and collaboratively with alumni volunteer representatives to determine online community needs. The individual is responsible for the design and implementation of class, regional, and affinity group websites in the alumni online community platform. Additional duties include the system configuration of sub-community modules, such as directory, search, dues collection and social media/rss integration.

Reporting to the Associate Director, Application Development, the Site Manager is a member of the Analytics & Data Management Team within Advancement Operations. Advancement Operations is dedicated to housing, managing, analyzing and disseminating information and data to inform Advancement Office strategy, as well as fostering strong relationships with alumni, donors, volunteers and campus partners and promoting effective integration.


  • Participate in onboarding discussions between staff members in Alumni Affairs and Advancement Operations with alumni community representatives
  • Provide alumni volunteer representatives with clear and timely responses to questions relating to project methodology, overall platform capabilities, and website template options
  • Correspond with alumni volunteer representatives to determine requirements for website construction; reunion registration and membership module configuration
  • Provide alumni representatives with status updates throughout the build process and incorporate their feedback
  • Correspond with alumni volunteer representatives regarding potential community enhancements and issues
  • Design and implementation of website pages within the online alumni engagement platform in accordance with alumni instructions and departmental guidelines
  • Implementation of membership and event registration forms
  • Collaborate with ADM team members to support reporting initiatives
  • Work closely with team and departmental management to prioritize and manage work queue
  • Configuration of online reunion registration including the set-up of reunion packages, housing, meals, and costume & apparel
  • Administration of admin access to alumni community modules
  • Configuration of sub-community payment gateways
  • Perform quality assurance testing upgrades, patches, and new releases
  • Assist in the development and maintenance of technical document and training materials
  • Participate in pilot initiatives as needed
  • Provide support for production issues both during and outside of business hours as needed
  • Triage and escalate issues to vendor technical support as required


  • Minimum of three to five years in a related technical role; at least three years CMS work experience
  • Bachelor's degree or Associates Degree in Computer Science and equivalent experience
  • HTML, CSS and Javascript programming experience required
  • Page building experience in CMS enterprise platforms (i.e. sitecore, drupal, etc.)
  • Strong understanding of mobile responsive design and web accessibility requirements
  • Demonstrated experience with page layout and design; capable of implementing aesthetically pleasing website pages in accordance with university guidelines
  • Familiarity with project and change management tools, such as JIRA and Confluence
  • Organizational skills to handle several projects simultaneously and to accommodate shifting priorities and meet deadlines
  • Demonstrated ability to work effectively and collaboratively with others
  • Deadline driven and results oriented
  • High degree of professionalism with a strong customer service disposition
  • Strong communications skills including ability to correspond independently with volunteer leadership
  • Experience with alumni online community platform (e.g. Imodules) preferred
  • Experience in a fundraising, non-profit or higher education environment preferred
  • Knowledge of, and commitment to, the values and mission of Princeton and higher education and the goals and guiding principles of the Office of Advancement preferred

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade

AIT, 030

Standard Weekly Hours


Eligible for Overtime


Benefits Eligible


Essential Services Personnel (see policy for detail)


Physical Capacity Exam Required


Valid Driver's License Required


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Job No:
Posted: 11/3/2018
Application Due: 1/2/2019
Work Type: