Assistant Director, Financial Aid

Job description

Hyde Park Campus

3034603 Bus-FT MBA Program-Fin Aid

About the Unit
The University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Job Information

Job Summary:

The Assistant Director, Financial Aid will be responsible for managing the financial aid awarding process for a cohort of Chicago Booth students, and will ensure compliance by resolving aid processing errors.

Advise students regarding financial aid processes and eligibility. Collaborates with IT, the Department of Education, and private lenders to identify and resolve issues preventing loan origination and disbursement. Responsible for entering and maintaining financial aid application materials housed within financial aid software system. Will field all calls and emails from students.


  • Evaluate financial aid applications and process financial aid awards for a cohort of Chicago Booth students, from application to disbursement.
  • Request appropriate loan documents required for loan processing.
  • Reach out to students as needed to ensure all documents are submitted.
  • Oversee reconciliation and validation processes, ensuring regulatory compliance of all financial aid awards and rectifying system errors in aid processing.
  • Collaborate with IT, the Department of Education, and private lenders to identify and resolve issues preventing loan origination and disbursement.
  • Counsel students on financial aid availability, eligibility, application procedures, deadlines and requirements.
  • Troubleshoot undistributed financial aid awards; then make changes in the financial aid system and/or contact students or staff to inform them of steps required for resolution.
  • Preparation of student's records for student loan counseling and repayment information sessions prior to Convocation.
  • Provide detailed information to inquiries about all financial aid programs, as well as, explain loan application process and procedures.
  • Responsible for entering and maintaining financial aid application materials housed within financial aid software system.
  • Prepare loan application files to be evaluated by other members of the financial aid team.
  • Provide superior customer service to all internal and external stakeholders and manage inquiries to the financial aid office on all inbound fronts (e.g., email, phone and in person).

Additional Requirements

Education, Experience or Certifications

  • Bachelor's degree required.

  • A minimum two years of professional experience is required; experience in financial aid, university administration, or related field preferred.
  • Previous experience using an automated financial aid awarding system preferred.

Technical Knowledge or Skills:
  • Demonstrated knowledge of federal and state regulations regarding eligibility for federal student financial aid strongly preferred.
  • Demonstrated proficiency using an automated system required. Ability to apply financial aid regulations objectively and equitably preferred.
  • Exceptional verbal and written communication skills required.
  • Interpersonal and customer service skills required.
  • Organizational skills, attention to detail, and the ability to handle multiple priorities required.
  • Knowledge of Microsoft Office required; familiarity with Oracle's PeopleSoft program preferred.
  • Adaptability to new processes and technologies required.
  • Ability to work both independently and as part of a team and able to maintain confidentiality required.

Required Documents:
  • Resume
  • Cover letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university click here





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 11/3/2018
Application Due: 1/2/2019
Work Type: