Classroom and Security Camera Technology Coordinator
Job ID: 24819
Full/Part Time: Full-Time
Job Code: 0420
Department: Classroom Technology Svcs
Classification: Information Technology Consultant - Foundation
Salary Range: $3,470 /month - $6,486 /month
FLSA status: Nonexempt
San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/up/all/benefits/
About the Position
The Classroom and Security Camera Technology Coordinator provides technical support maintenance and training to faculty, staff, and students. This position works on 2nd level classroom problems, work assignments, security camera technology, and assists with project coordination, infrastructure analysis, and technical support and helps with selected IT projects.
Responsibilities include but are not limited to the following:
1. Communication Systems and User Support:
-Provide consultative and technical support to the university community to ensure problem resolution, system access, and optimal system performance.
-Communicate the technology and service upgrades to IT and the campus community.
-Create, escalate, track and resolved service requests (SR) by providing information to users and engage teammates or external vendors to resolve SRs.
-Assist in maintaining the Campus security camera system and classroom technology to ensure that policies are adhered to and properly articulated, coordinate the maintenance and collect usage data.
-Perform website content updates for campus security camera system and classroom technology, and provide end user training.
-Provide assistance to the CATS team in the area of campus security camera system and classroom technology and solutions.
-Collect, maintain and analyze data to produce reports on service requests that are recorded and entered in iSupport and retire/close appropriate requests, as they are completed or implemented.
2. New Technology Classroom Support:
-Under the guidance of Senior Staff: Operate, support and document new technologies fpr security camera systems in Classrooms and on campus. Monitor the Cisco and Vyopta Lecture Capture Systems, Cisco Telepresence, Crestron and Vyopta Control Systems, zoom communication tools.
-Assist in analyzing and resolving technical problems related to the systems, as well as assist with project coordination to outside vendors or contractors called in to perform further maintenance on the University purchased system.
-Provide support for the current campus lecture capture solution and for classroom technical problems. Operate, troubleshoot and perform maintenance on classroom audio/visual technologies and respond to service calls both over the phone and in person.
-Assist in the evaluation, purchase and maintenance of classroom technologies and assist in preparing requests for proposals, cost estimates, and justifications.
-Assist in installing, configuring, monitoring, maintaining, analyzing and resolving technical problems related to AV and security camera control systems, streaming systems, and other interactive devices. Maintain necessary documentation; track trouble tickets, and repair records of hardware/software inventories on Macintosh and Windows operating systems.
Education and Experience
Bachelors degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.
-Minimum two years of experience in customer service for technical support.
-Experience working in Higher education.
-Experience documenting and providing user training.
-Experience using a ticketing system.
-Experience with video camera systems.
Knowledge, Skills & Abilities
-Working knowledge of office methods, procedures and practices, English grammar, and ability to compose and appropriately format correspondence and reports.
-Knowledge of Cisco Collaboration and other Technologies including VSAM, camera, VoIP, Video, VideoCapture, and TelePresence.
-Ability to integrate multiple systems in a university setting.
-Proficiency using standard software packages.
-Knowledge of systems administration principles and techniques and network administration.
-Ability to coordinate and implement data exchanges and conversions and analyze system requirements.
-Ability to analyze, monitor, and troubleshoot systems performance and usage and provide appropriate support.
-Ability to demonstrate interpersonal and communication skills working with end users to interpret needs and provide appropriate solutions.
-Knowledge of office productivity software.
-Ability to analyze data, create reports and present findings to management.
-Knowledge of and ability to apply a variety of state, federal, CSU and SJSU policies and procedures.
November 1, 2018
Application Screening begins November 16, 2018
Applications received before that date will receive first consideration.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application Material:
Letter of Interest-PDF
List of References-PDF
Note To Applicant
Satisfactory completion of a background check (including a driminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
One Washington Square San Jose, CA 95192-0046