Network Support Specialist

Job description

Information and Technology Services

Proposed Salary Range

Closing: 8/29/18

Type of Employment: Staff

Employment Status: Full time (29-40 Hrs)

Location: ASU-Jonesboro

Position Summary:

The Network Support Specialist is responsible for maintaining and troubleshooting the state data, voice, video, and wireless networks. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Install, configure, and maintain Linux operating systems and associated system software related to the ERP (Banner) system and other peripheral systems (Windows & Linux) supporting the administrative functions of the University.
  • Provide technical support, assistance and information to DBAs, analysts, operations and management.
  • Perform other duties as required or assigned.


Knowledge of management and troubleshooting of a large data network or a large wireless network, network monitoring tools, and data, voice, video, and wireless networks.

Ability to communicate orally and in writing and provide assistance in resolving technical issues, read and comprehend technical documents to resolve problems, work with programming/scripting languages - bash, java, python, C or similar, analyze computer system problems or errors and devise corrective measures, and write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance


Experience working with Dell hardware, VMware, enterprise backup software, system security and monitoring, SANs and related technologies is desirable.

Minimum Qualifications:

The formal education equivalent of a Bachelor's Degree in Information Technology, Computer Science, Systems Engineering, or related field

Two (2) years of experience in data network operations/design, or a related field.

Other job related education and/or experience may be substituted for all or parts of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (

EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.





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Job No:
Posted: 11/2/2018
Application Due: 12/30/2018
Work Type: