Computer Support Specialist
COMPUTER SUPPORT SPECIALIST
Working Title: Computer Support Specialist
Type of Employment: Staff
Department: Information and Technology Services
Division: Finance and Administration
Location: ASU - Jonesboro
Proposed Salary Range: $35,554.00
Position Summary: The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
- Install, configure, and maintain Linux operating systems and associated system software related to the ERP (Banner) system and other peripheral systems (Windows & Linux) supporting the administrative functions of the University.
- Provide technical support, assistance and information to DBAs, analysts, operations and management.
- Perform other duties as required or assigned.
General Days/Hours: Monday through Friday.
Other: Experience working with Dell hardware, VMware, enterprise backup software, system security and monitoring, SANs and related technologies is desirable.
Knowledge/Skills/Ability: Knowledge of the limitations and use of mainframe and microcomputer hardware and software.
Ability to analyze computer system problems or errors and devise corrective meA-Stateres.
Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution.
Ability to read and interpret technical literature and evaluate product acceptability and/or quality.
Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment.
Ability to code, test, and debug computer programs and write program documentation.
Minimum Qualifications: The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support.
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years experience in computer support plus one year of supervisory experience.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (www.jonesborochamber.org).
EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.