Auxiliary Services Specialist (RE-POSTED)
Auxiliary Services Specialist (RE-POSTED)
Nature of Work:
This position performs specialized duties related to meal plans for residential students on both the East and West campuses of Albany State University as well as assists with all aspects related to scheduling and implementation of Events held on both campuses.
Training and Experience:
-Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an Associates degree required.
-Three to five years of experience or service in an educational environment required.
-Excellent customer service skills.
-Must be self-motivated and take the initiative to work without direct instruction.
-Must be detailed and results driven.
-General knowledge of auxiliary services/dining services and events on a university campus.
-Knowledge of educational environment.
-Knowledge of University and departmental policies and procedures.
-Knowledge of computers and modern office equipment and job-related software programs, including BlackBoard systems, Banner, and related reporting processes.
-Excellent customer service skills.
-Must be able to interact with a culturally diverse student population and able to explain or resolve issues related to meal plan processes in a patient and customer friendly manner.
-Skill in prioritizing and organizing work and the management of files and records.
-Skill in good oral and written communication.
-General knowledge of housing policies and operation.
-Working knowledge of general accounting principles.
-Knowledge of StarRez, Banner and/or R25 or 25Live software.
Illustrative Examples of Work:
-Processes all aspects related to student, faculty/staff and commuter meal plans from explaining the types of meal plans to students.
-Makes presentations at various campus events to explain the types of meal plans offered, cost, and how they function and be able to work interchangeably on both the East and West campuses.
-Becomes very adept at working with StarRez from the initial set up of the meal plan charges, to charging students, to making adjustments in meal plan choices, to customizing reports, emails to students and any other applications available within and external to StarRez to assist with the efficiency of the meal plan office.
-After appropriate research into an issue, i.e., student moved out of housing, student was purged, etc., may process a reversal of the meal plan charge or authorize a pro-rated amount of the charge be adjusted on the student account.
-Verifies all students mandated to have a meal plan have completed and submitted contracts.
-Works with the Housing department to resolve issues and determines any discrepancies.
-Follows policies and procedures set forth by the institution on who must have a meal plan and from which meal plans they may choose, i.e., residence halls with apartments may be allowed a different meal plan than those without apartments.
-Must become aware of the amenities of the housing units on both campuses to coordinate meal plan options for students.
-Must be able to communicate with students on all aspects of meal plan operations i.e., all fees must be paid prior to activation, resolve issues with card not swiping in the dining halls, etc.
-Works with Bursar's/Financial Aid offices to verify that student accounts are paid in full or that sufficient financial aid is available to cover the total fee balance thus allowing meal plan activation to take place.
-Works with BlackBoard personnel to authorize activation/deactivation
to a third party.
-Prepares rental agreements for facility rental to third party clients.
-Coordinates for Campus Events Scheduling Coordinator that all requirements relative to an event have been met per University and USG guidelines.
-Works with in house and external clients to plan and conduct Summer Camps.
-Maintains detailed, related files and records relative to meal plan use, assessed/pro-rated charges and any relative correspondence.
-Maintains files relative to facility rental particularly relative to summer campus and events involving interaction with minors.
-Understands and is able to implement the USG/ASU policy relative to Interaction with Non-Student Minors.
-Maintains office supply inventory; reorders as needed.
-Answers telephone and greets visitors; provides information and assistance.
-Understands and follows guidelines set forth by FERPA as it relates to discussing student information relative to any function while enrolled as a student at ASU, most particularly as it relates to meal plan operation.
-Must have an understanding and working knowledge of accounting principles.
-Performs other job-related duties as assigned.
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
Special Instructions to Applicants:
Number of Openings:
If Other, please denote the Name of a Grant:
Auxiliary Services Funds
Commensurate with qualifications and experience.
Night and/or weekend hours may be required depending upon the events planned for any Auxiliary Unit.
Facts About the Institution:
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705 Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.
Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.
Optional Applicant Documents:
Required Applicant Documents:
Application Types Accepted:
Staff Employment Application