Program Assistant

Job description

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of 150 years of academic excellence. The University of Denver's college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

The Program Assistant is an academic administrative role that supports the planning and coordination of multiple academic and non-credit programs at University College. This person supports Adjunct Faculty and Academic Program Directors. This employee assists in areas of faculty support, coordination, and communication; program and operational support; management of course details (e.g. quarterly and multi-term course schedules, faculty scheduling, textbook orders); and implementation of various administrative functions including, but not limited to, internal and external communications, file management, meeting coordination, event planning, project management, and other program-related tasks. The Program Assistant works closely with teams focusing on, academic quality and Canvas training, course scheduling, and faculty hiring. Additionally, the Program Assistant works with departments within University College and across campus.

Essential Functions

  • Support Academic Program Directors in areas of administrative support including planning and implementation of current and new program initiatives.
  • Manage and implement administrative systems for the department including development of processes, procedures, and department functions.
  • Manage multiple projects simultaneously, which includes overseeing the updating and maintenance of course information, faculty files, and organizing processes that facilitate office efficiency.
  • Gather information for the deadline-driven quarterly course scheduling process, the annual catalog, textbook ordering, pre-class assignments for students (a requirement for course delivery).
  • Contact faculty to coordinate and complete information for the quarterly and annual schedules.
  • Maintain faculty data.
  • Assist in coordinating the program curriculum ensuring that courses have faculty and appropriate resources for delivery of hybrid, online, or on campus courses. Develop and implement effective and convenient service strategies including, but not limited to, communication to faculty through electronic and analog channels.
  • Develop support service procedures by anticipating the needs of academic directors and faculty.
  • Answer questions, anticipate problems, provide materials, and refer to appropriate resources when necessary.
  • Assist in the hiring and onboarding process of the new faculty.
  • Communicate academic standards, procedures and policies, and other program information to faculty.
  • Engage in positive, productive, professional, and interpersonal relationships throughout the University of Denver by establishing close working relationships with colleagues and constituents while fostering inclusivity.
  • Regularly participate in and contribute to appropriate teams, committees, activities, and events.
  • Work closely with Academic Directors and Enrollment Management Teams to achieve enrollment objectives.
  • Ensure technology is used efficiently and correctly.
  • Coordinate special events for academic program related initiatives involving professional associations.
  • Develop and deploy surveys.
  • Analyze data from various inputs using appropriate technology.

Knowledge, Skills and Abilities

  • Ability to proactively identify issues and facilitate solutions.
  • Ability to effectively present information and respond to questions from staff, faculty, and the general public.
  • Ability to formally and informally communicate with individuals at multiple levels of an organization.
  • Ability to prioritize, multitask, and manage time within an unstructured schedule with minimal oversight from management.
  • Demonstrated mastery with Microsoft Office Suite programs particularly Excel and Word.
  • Familiarity of Adobe Acrobat.
  • Familiarity with HTML.
  • Demonstrated skill in process and project organization and execution.
  • Demonstrated knowledge of University College academic programs.
  • Demonstrated skill in program, project, and event management.
  • Ability to work with diversity and multidisciplinary teams.
  • Detail oriented and efficient.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and work experience.
  • 2 years of relevant administrative support experience in an office setting within a team atmosphere.
  • Experience with Microsoft Office Suite.

Preferred Qualifications

  • Advanced proficiency with Microsoft Office Suite.
  • Experience with Adobe Acrobat.
  • Experience with HTML.
  • 2 years of relevant administrative experience within a higher education/adult learning setting.

Application Deadline

For best consideration, please submit your application materials by 4:00pm (MST) Monday, November 5, 2018. Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.




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Job No: 003565
Posted: 10/30/2018
Application Due: 12/28/2018
Work Type:
Salary: $17.20 - $18.25 per hour