Lead Parking Representative, Events
$40,591 - $56,814
University of California, Riverside's Transportation and Parking Services is currently recruiting for a Lead Parking Representative for our Event Parking Services. From planning to execution, Event Parking Services helps to ensure all events held on the campus are a success. We provide quality customer service and support to UCR students, academic and administrative departments, faculty, staff, as well as non-affiliated organizations who are hosting visitors and events on our campus.
Our Lead Parking Representatives lead and direct the work of Senior Parking Representatives and our students workers. The Lead Parking Representative ensures compliance with parking rules and regulations, accessibility standards, and safety protocols. The Lead Parking Representative acts as a campus ambassador, trains staff on traffic control and directs traffic, troubleshoots parking equipment and self-service dispensers, and ensures safety and security for all campus visitors.
Three years of related working experience, preferably in communicating with the public providing information and instruction. Previous experience interpreting code compliance.
Ability to read, write and perform basic mathematical calculations (addition; subtraction; multiplication; division). Ability to follow verbal and written communications and instructions in English. Ability to understand, interpret and follow safety policies and rules.
Ability to draft accurate and descriptive daily logs and reports, to write neatly, and to accurately and concisely compose and key enter citations and vehicle tow forms which include such information as time, place, direction, vehicle description, permit status and the specific compliance process undertaken.
Demonstrated verbal communication skills to sufficiently and effectively relate details pertaining to citations or vehicle tows in a court of law; or to communicate with customers using appropriate tone of voice, vocabulary, and clarity of expression. Ability to interact diplomatically with a diverse public. Ability to handle sensitive situations with tact and confidentiality. Ability to exercise sound judgement and remain calm during emergencies. Ability to interpret parking policies and enforce them equitably.
Ability to meet deadlines and deliver services on time as promised. Ability to work independently and set priorities; ability to work successfully as part of a team. Demonstrated initiative, flexibility, and organizational skills. Demonstrated time management skills; ability to use time correctly and professionally within University policy while keeping departmental goals and objectives in mind.
Ability to communicate with ordinary dispatch communications received over a 2-way radio and to learn and use appropriate radio-code language. Ability to use computers, hand-held electronic devices and automated tracking systems used in capturing, retrieving and transmitting parking, vehicle and citation data.
Physical requirements: ability to walk and stand for various durations, up to a full 8 hour shift, walking over uneven surfaces, around moving and parked vehicles, and hilly terrain. Ability to bend, kneel, stoop, squat and sit; ability to lift and carry objects such as parking barricades, cones and immobilization devices weighing up to 40 pounds.
Environmental requirements: ability to work outdoors for extended periods of time in extreme and inclement weather conditions ranging from high heat with humidity, to freezing, rainy, windy and/or dusty conditions. Ability to work in conditions with excessive noise due to campus community activities and events. Ability to safely work around moving vehicles, machinery and/or equipment.
Previous experience with parking, security, or event management industry.
Basic First Aid and/or CPR certification.
Knowledge of UCR transportation systems.
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview