Program Specialist

San Jose, CA
Oct 30, 2018
Institution Type
Four-Year Institution

Job ID: 24726
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 5181
Department: Global Education & Initiatives


Classification: Extended Education Specialist I
Salary Range: $4,362/month - $6,209/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Under the direction of the Director of Global Education and Initiatives (GEI), the Program Specialist will develop, implement, and evaluate globally focused programs in both credit and noncredit offerings. The incumbent will collaborate with faculty, departments, colleges, and international partners/organizations to develop and sustain an array of high quality, high-impact study abroad and study away learning opportunities that meet the educational needs and goals of the SJSU's diverse student population. The Program Specialist will contribute to strategic planning, implementation and improvement of processes, student support and services, evaluation of programmatic goals, and development of recommendations for new programs and sustaining/growing existing ones.

The incumbent implements and monitors globally focused programs that take place locally, regionally, nationally, and internationally. The Program Specialist has a role in supporting instructors to achieve program goals as well as supporting students' success in Study Away/Abroad courses and programs.

Responsibilities include but are not limited to the following:

- Administer and coordinate the development of GEI programs such as Faculty Led Programs, Summer School Abroad Programs, U.S. Culture Programs, etc.
- Monitor and communicate development processes to stakeholders in the academic units as well as the broader SJSU divisions and units (e.g. Student Services, Undergraduate and Graduate Offices, Administration and Finance, etc.) and provide necessary support to stakeholders.
- Market and promote SJSU programs through information sessions, classroom visits, study abroad fairs, and promotional activities.
- Advise students about study abroad/study away opportunities to maximize their personal, academic, and professional goals. Serve as a resource for students and their families regarding study abroad programs and policies.
- Coordinate the workflow related to courses/programs and the various owners/responsible units (within CIES and the broader SJSU) for the work to ensure timely deployment of course/program offerings.
- Develop standard program contracts with external partners and vendors. Liaises with on-campus offices that process contracts.
- Collaborate with director and other CIES departments in carrying out relevant strategic plans. This may include developing strategies to effectively execute goals, reviewing and revising goals to align with university initiatives, and producing reports updating the progress of goal completion.
- Provide student assistant supervision as needed.
- Coordinate the student Global Ambassador program.

Education and Experience

Equivalent to graduation from a four-year college or university, preferably with courses in adult education and curriculum planning and equivalent to two years of experience in planning classes or programs in a specialized field or area, preferably in higher, extended, or adult education. Experience developing resources, budgets, and marketing plans for educational programs and in acting as a liaison with the community is desirable. Teaching experience in higher or extended education may be substituted for experience on a year-for-year basis.

Preferred Qualifications

- Graduate degree in International Education or related area.
- A minimum of 2.5 years of experience in international education organizing, scheduling, managing budgets and planning tasks for program delivery and assessment.
- Experience studying or working abroad.
- 2 years of direct experience working in a study abroad office with faculty-led programming.
- Experience advising college students, preferably about study abroad.

Knowledge, Skills & Abilities

- Extensive knowledge in International Education with a familiarity and experience working on a variety of study abroad program models.
- Knowledge of the procedures and practices in program planning and development in international education.
- Knowledge of Study Away/Abroad mobility programs and development processes in order to appropriately advise and direct academic departments/colleges and appropriate stakeholders.
- Knowledge of U.S. and international higher education systems, policies, and laws relating to international educational programming and partnerships, including federal and state laws, University rules regulations concerning study abroad programs including but not limited to FERPA, Title IX, Clery Act, etc.
- Knowledge of international academic credit and course evaluation.
- Working knowledge of a variety of communication mediums (e.g., websites and social media) to promote GEI programs.
- Knowledge of conducting or overseeing market research related to study away/abroad opportunities for developing or growing program offerings.
- Strong project management skills: must have the knowledge and skill-set related to identifying and documenting project tasks, requirements, deliverables, and timelines.
- Must be solutions oriented with excellent problem-solving skills and be able to think quickly and adeptly about how to address problems and adjust plans to meet changing factors.
- Knowledge of standard contract processes and ability to work within a contract template.
- Excellent verbal and written communication skills.
- Knowledge of best practices in risk management in international education programs.
- Ability to participate in risk management of GEI programs.
- Knowledge of PeopleSoft database used to schedule, access course information, and run and develop reports pertaining to course data.
- Working knowledge with and ability to work effectively with software specific to study abroad/away (e.g., Terra Dotta Software).
- Ability to travel domestically and internationally as needed by CIES.

Posting Date

August 30, 2018

Application Screening

Application Screening begins September 14, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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