Complaint Resolution Officer (REQ. 29016)
Complaint Resolution Officer
UCLA Staff Diversity & AA/EEO Compliance Office
Under the general oversight of the Director, Staff Diversity and Affirmative Action/EEO Compliance, the incumbent is responsible for: 1. The investigation and resolution of discrimination complaints, 2. monitoring and advising managers on compliance with State, Federal and University EEO guidelines and regulations, 3. providing consultative services to campus departments, 4. Conducting training sessions on EEO compliance.
- Working knowledge of Federal and State regulations related to EEO/Affirmative Action laws that apply to the public sector consistent with University of California policies and guidelines.
- Working knowledge of employment practices, procedures and laws, including performance management, corrective action, progressive discipline including termination of employment.
- Demonstrated skill in analyzing information, problems, situations, practices and /or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.
- Demonstrated ability to write detailed, well-organized, publishable analytical reports, procedures and/or memos.
- Demonstrated skill in negotiating, exchanging ideas, information and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions and/or solutions.
- Demonstrated ability to make oral presentations to individuals or groups to enhance understanding of applicable policy or procedure in the employment field.
- Demonstrated ability to interpret and effectively explain complex policies and procedures to all levels of students, academic, and staff personnel.
- Demonstrated ability to quickly establish rapport and professional credibility and to gain the trust of administrators, faculty, and staff at all levels of the University as well as individuals external to the University.
- Demonstrated ability to recognize an emergency situation and take appropriate action.
- Demonstrated ability to function as part of a team and to collaborate with colleagues to facilitate the resolution of employee and/or organizational issues.
- Demonstrated ability to function effectively under conditions of frequent interruptions and/or distraction, changing priorities, multiple deadlines and a frequently heavy workload.
- Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent.
- Demonstrated ability to appropriately handle confidential and/or sensitive information and/or documents, including information related to collective bargaining.
- Ability to interact and communicate with individuals from various cultural, social, economic and educational backgrounds.
- Juris Doctor (JD) from an accredited American Bar Association (ABA) institution is preferred.
Full information concerning the job qualifications are listed on the official UCLA job posting.
This is a one year contract appointment, subject to renewal.
How to Apply:
Qualified applicants may apply for this position using the UCLA Career Opportunities website. Go to https://hr.mycareer.ucla.edu and search for Requisition 29016, or
UCLA offers a comprehensive benefits package, including an average of three weeks vacation per year; an average of 12 days sick leave per year; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan; various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, the University Credit Union, and much more!
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.