Job description

JOB NO.: 106440-US

Work Type: Staff-Full Time


Location: Madison

Categories: Public Safety, Law Enforcement/Compliance

Employment Class: University Staff-Ongoing

Position Vacancy ID: 106440


Official Title: OPER PROGRAM ASSOC(16470)


FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

Minimum $17.00

Job Summary:

This position is the main point of initial contact for visitors and customers for the department. This will include daily customer service through phone, internet and in person walk in traffic. This position will need to learn the internal operations of the department and assist visitors and customers in obtaining the appropriate services and information they need.

This position is responsible for complex administrative duties in support of the Records Unit, Training, Accreditation and Personnel. This position is responsible for all departmental records entered into the Records Management System; review, evaluate, categorize all departmental reports; enter all information into a computer, review computer programs; prepare and furnish requested data for management, patrol, investigative, and educational needs; furnish structured statistical data for State and Federal records systems; periodically review departmental records systems for current updating; maintain and operate all office equipment in Records Bureau.

This position is responsible for research and documentation of law enforcement standards compliance and training efforts of the Department. This will include data entry of records into various systems for accreditation, training, and personnel; research, develop and coordinate training projects; and maintaining files related to accreditation, training and personnel.

This position requires attention to detail, the ability to handle multiple tasks and projects, use considerable independent initiative and judgment, and interpret complex rules, regulations and statutes governing business rules and operations.

UW-Madison Police Department employees will support the Department's vision and mission by operating in a fair, unbiased manner which respects the rights and dignity of all individuals. As a Department employee, your everyday actions will be guided by the Department?s values of Honor, Integrity, Guardians, Health, Empathy and Respect (Reaching HIGHER) and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate in the Department?s recruiting, hiring and diversity efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University. Employees will strive for excellence in fulfilling the Department?s mission and vision statements, values and goals.


Schedule Comment:

This position is considered an essential position for the University Campus. The final schedule worked will be discussed and agreed upon with UWPD management. In general, the hours will be during business hours Monday-Friday and they will need to meet the needs of the UWPD. Occasional work beyond or outside hours agreed upon may be required during emergencies, special events or as assigned.


Amanda Buckley
[email protected]
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

As part of the application process you will be required to upload your cover letter and resume in to the Talent Recruitment and Engagement Management System. Please see the information requested below prior to uploading your Cover Letter.


**Please describe your training and/or experience with using professional electronic records systems or software such as a records management system, spreadsheets, database software, Adobe, report generating software such as Crystal Reports, and other similar software used in office settings. Please list the specific software programs or systems, how you used them, and the length of time you have used them.

**Please describe your training and/or experience in a customer service setting. Please be sure to include the employer, type of services provided, and length of time you performed such services.

**Please describe your training and/or experience in the professional handling of confidential information such as medical information, financial information, student records, legal information or government records. Please be sure to include the employer, type of confidential information, and length of time you performed such services.

**Please describe your training and/or experience in the professional handling of financial transactions such as cash funds, customer checks, credit card transactions or budget accounting/auditing. Please be sure to list the employer, general nature and amount of such transactions, and the length of time in which you performed such job duties.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Oct 22 2018 Central Daylight Time

Application Close: Nov 19 2018 11:55 PM Central Standard Time





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Job No:
Posted: 10/23/2018
Application Due: 11/20/2018
Work Type: