DESKTOP SUPPORT/HELP DESK

Job description

DESKTOP SUPPORT/HELP DESK

Job no: 106344-US
Work type: Staff-Full Time
Department:G SERV VC FIN & ADM AIMS OPS
Location: Madison
Categories: Computer Science, Information Systems/Technology

Position Vacancy ID:

106344

Employment Class:

University Staff-Fixed Term Finite

Working Title:

Desktop Support/Help Desk

Official Title:

IS TECH SRV PROF(13461)

Hiring Department:

A020821-GENERAL SERVICES/VC FOR FINANCE & ADMIN/G SERV VC FIN & ADM AIMS OPS

FTE:

100%

Term:

This is a Terminal appointment

Advertised Salary:

Minimum $25.48

Job Summary:

As part of the Help Desk team for Operations and Support Services (OSS) unit of the Administrative Information Management Services (AIMS) department, this position provides customer support for 1400+ customers. This position is responsible, under limited supervision, for providing level 1 and 2 customer support services including problem/incident determination, resolution, recording and escalation to level 3 primarily in a Windows environment. This position also includes some level 3 services such as administration and coordination of workstation (physical/virtual) lifecycle activities and application systems operating in a multi-server, multi-segment networked environment. Support services are provided using remote tools but may also be provided on-site (valid driver license required).
The incumbent will be expected to work up to four days a week on the Help Desk providing advanced level phone support and any remaining days on follow-up activities. The incumbent must be able to demonstrate solid customer support skills, along with intermediate to advanced-level knowledge of PC and Network operating systems, imaging, patching, security, anti-virus and anti-spam products, networking hardware and network protocols, workstation hardware, and common office application software.

Requirements:

Driver's License

Additional Requirements:

Ability to lift 50 pounds independently.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Schedule Comment:

Monday through Friday - standard business hours.
This position is initially projected for one year but may be extended to two years and/or become a permanent appointment.

Contact:

Kyle Brown
[email protected]
608-262-9021
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

To begin the application process, click the "Apply Now" button.

Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background.

In these materials, be sure to offer examples that demonstrate the following:
- working both independently and in team-based environments
- working with workstation administration and support
- communication and customer service skills (email, phone, and in-person)
- application administration and support experience with desktop application systems and client software

Additional Link:Full Position Details NOTE: A Probationary Period will be Required The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Oct 9 2018 Central Daylight Time
Applications Close: Oct 30 2018 11:55 PM Central Daylight Time

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Job No:
Posted: 10/19/2018
Application Due: 10/19/2027
Work Type:
Salary: