MEDICAL PROGRAM ASSISTANT

Job description

MEDICAL PROGRAM ASSISTANT

Job no: 106367-US
Work type: Staff-Full Time
Department:VET M/ADMIN VMTH/ADMIN-MED
Location: Madison
Categories: Animal Care, Veterinary Medicine

Position Vacancy ID:

106367

Employment Class:

University Staff-Ongoing

Working Title:

MEDICAL PROGRAM ASSISTANT

Official Title:

MEDICAL PRO ASST ASSO(23002)

Hiring Department:

A878050-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-MED

FTE:

100%

Term:

This is an Ongoing appointment

Advertised Salary:

Minimum $15.42

Job Summary:

This position provides program support assistance to UW Veterinary Care for medical records and phone reception/appointment scheduling. These duties are performed with exceptional customer service and helpfulness to our clients, referring veterinarians, UW Veterinary Care and SVM staff. This position acts as the first contact position in the clinic for client and patient information on clinic operations as well as support to the UWVC clinical services. This is a key position that requires a high level of professionalism, courtesy, and compassion, along with considerable knowledge of policies and procedures, background in veterinary medical terminology, problem solving abilities, attention to detail, organization, oral and written skills, and auditing for medical record accuracy in all areas of the UW Veterinary Care clinic for smooth and efficient operation. Variations in the percentage of the assignment of duties will occur based on the overall need for efficient operations in both medical records and phone reception/appointment scheduling. This position is under the general supervision of the Medical Records and Phone Reception Supervisor.

Requirements:

Additional Requirements:

Physical Demands:
1. Appropriate hand and physical dexterity for telephone, computer, copy machine and fax machine operation.
2. Able to sit for long periods of time
3. Able to stand and walk, and occasionally to carry objects up to 30 pounds.
4. Able to stand in medical record aisles and reach up or down for records, and occasionally to use a step stool to reach high records

Requires advanced customer service skills, problem solving abilities, attention to detail, background in medical terminology preferred. At least 2 years of phone reception or customer service experience in a professional setting preferred. At least 1 year of experience working with medical records preferred.

Schedule Comment:

Monday - Friday: 8:15am - 5:00pm with a 45 minute lunch

Contact:

Kate Hawley
[email protected]
608-263-9905
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

Please click "Apply Now" to start the application process. You will be required to submit a cover letter and resume highlighting your qualifications and experience as it relates to this position. You will also be asked to provide contact information for three references.

Additional Link:Full Position Details NOTE: A Probationary Period will be Required The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Oct 11 2018 Central Daylight Time
Applications Close: Oct 25 2018 11:55 PM Central Daylight Time

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Job No:
Posted: 10/19/2018
Application Due: 10/19/2027
Work Type:
Salary: