SR. IT SUPPORT SPECIALIST
Duties: ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1000 clients across a diverse collection of campus organizations. The Senior IT Support Specialist will interact daily with clients who have varying levels of technical expertise and provide them with top-tier IT support and consulting; form trusting professional relationships with our clientele and provide premiere technical support to executive level customers and internal clients. Serve in an expert or lead capacity for specific technology or services; analyze functional requirements and advise users in the planning, selection, implementation and use of solutions to address business requirements. Lead, participate in and serve as a liaison between the department, clients, other campus computing support groups, and other ISC teams; contribute to IT projects and coordinate resources in support of clients' diverse business goals; generate documentation in order to support changes, teach new concepts, and document policies and procedures; stay on the cutting edge of the technologies supported and participate in professional development opportunities; participate in and lead campus-wide project teams, task forces, and user group meetings.
This position may require occasional evening or weekend hours.
Qualifications: Bachelor's degree and a minimum of two years of experience or an equivalent combination of education and experience. Experience providing technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications, preferably in an academic computing or professional services environment. Ability to thrive in a client-centric, technically-focused environment. Ability to adapt to a changing and variable work environment. Excellent interpersonal, verbal and written communication skills with the ability to present technical materials clearly. Ability to work with a wide variety of clients and colleagues, delivering exemplary technical support. Commitment to maintaining the confidentiality of sensitive materials. Experience configuring, deploying and supporting client systems in a highly managed environment. Ability to both lead, and work in support of others to produce best outcomes. Skills and experience in database development, web development, multimedia, audio-visual, or information security a plus.
Reference Number: 91-30135
Salary Grade: C
Employment Type: Exempt
Org: ISC-Client Services-Technology Support Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology