IT SUPPORT SPEC B/SR

Location
Philadelphia, PA
Posted
Oct 13, 2018
Institution Type
Four-Year Institution

Duties: Join a growing, collegial department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Specialist for Academic and Administrative Computing. Report to Associate CIO and participate fully in all aspects of the IT Support Team.

Provide instructional, research, desktop and application support and training; including:
-technical expertise for Office 365/One Drive; Canvas; Panopto; DropBox; Zoom; ExamSoft.
-device management, build and configuration for Windows and Mac OS; Dell and Apple systems.
-instructional and research solutions for conferencing, flipped teaching, online course development.

Lead implementation of various initiatives, including:
-Focused Support: analyze and improve workflows and business processes.
-Digital First: implement methods for sharing data and eliminate need for printing.
-Secure Desktop: improve adoption of security and privacy procedures/programs.
-Work Anywhere: support, update and maintain various office, remote/travel solutions, equipment and resources.

Qualifications: B level Bachelor's degree and one to two years of related experience or an equivalent combination of education and experience is required. Skills must include expertise in Office 365, One Drive and DropBox; Canvas, Panopto and Zoom; Windows 10 and Mac OS; Dell and Apple systems. Advanced knowledge of MS Intune and PowerShell required. Experience in a Law or Academic technology support position preferred. Strong communication skills required. Immediate availability preferred.

Senior level Bachelor's Degree and two to three years of experience or equivalent combination of education and experience is required.

Reference Number: 56-30142

Salary Grade: B/C

Employment Type: Exempt

Org: Information Technology Services

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: E-Information Systems/Technology

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