Library Technical Assistant - Information Commons Manager

Job description

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.

Position Title:
Library Technical Assistant - Information Commons Manager

Job Category:

Library - 6010110

Academic Affairs

Required Documents:
Cover Letter, Resume

Reporting to the Head of Access Services, this position provides a high level of information commons services to members of the GGC academic community. The position also supervises Student Assistants and Library Assistant I and II team members.


  • Collaborates with Access Services and other library staff to support the library's mission and promote dedication to customer service. Responds proactively to patron inquiries and concerns, referring to other staff as needed.
  • Selects, trains, schedules, supervises, delegates to, and evaluates Student Assistants and assists in regards to Library Assistant Is and IIs. Addresses employee issues and refers to higher authorities as needed. Serves as liaison with Human Resources and Payroll with regard to direct reports' processing.
  • Manages library facilities including, but not limited to, the Information Commons spaces in the library and throughout campus, opening and closing the department/library, and emergency support.
  • Provides patron instruction including, but not limited to, copiers and scanners.
  • Serves as backup for the Head of Access Services, Library Technical Assistants, and Library Assistants, as required.
  • Supports the Library's mission by assisting in the development and implementation of Access Services policies and procedures and serving on library or campus committees.
  • Works on special projects, as assigned. Creates training materials, as needed.
  • Participates in professional development activities.
  • Performs other duties as assigned.

Minimum and Preferred Qualifications:

  • Bachelor's degree or technical college degree in computer science, management information systems, network administration, database management, instructional technology, or equivalent training, certifications, or work experience.
  • Intermediate to expert ability with Microsoft Office suite.
  • Experience working with computers in a networked environment.
  • Strong interpersonal skills, with the ability to maintain confidentiality and deal tactfully and courteously with a diverse library staff, academic community, and the general public
  • Strong organizational and communication skills.
  • Ability to execute basic library procedures and learn library operations/techniques.
  • Familiarity with library equipment (computer hardware, copiers, scanners, etc.).
  • Previous customer service experience.


  • Experience with Adobe Acrobat Professional , MS Access, PowerPoint, and/or Publisher a plus.
  • Experience with library management systems.
  • Previous supervisory experience.

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.


Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations.

Position Status:






Diversity Profile: University



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Job No:
Posted: 10/13/2018
Application Due: 12/12/2018
Work Type: