Assistant Director, Instructional Support Center
The Assistant Director is responsible for providing assistance to the Director in the areas of operations, data management, schedule building, overall planning, development, support, and supervision of all college initiatives in the Instructional Support Center (ISC) and Continuing Education and Workforce Development (CEWD). The Assistant Director is responsible for administering the day-to-day operations of the Instructional Support Center related to public inquiry, student/customer relations, faculty support, course/program support, registration processes, room scheduling, technical support and outcome assessment processes. The Assistant Director provides assistance to the Director in the daily leadership and direction necessary to provide these school/college services and supervision of the ISC staff.
Title: Assistant Director, Instructional Support Center
Position ID number: 408
Posted Date: 10/12/2018
Job Category: Staff
Department: Continuing Ed & Workforce Dev - HCPS
Position Status: Full-Time Staff
Salary Range: $60,670-$75,837
PROGRAM DEVELOPMENT: Oversee the processes and activities in providing support in all open enrollment units of the division, including public inquiry, information and office systems, facilities management, and divisional staff technical and systems training.
STRATEGIC PLANNING: Assist the Director to ensure that all identified unit
goals, objectives and the college's strategic priorities are carried out in the operations of
the ISC in providing high quality support to enhance customer service management
LEARNING OUTCOMES ASSESSMENT: Assist the Director in the generation and reporting for departmental staff to ensure continuous student outcomes assessment information is available and current. Assist in the oversight and management of the student opinion forms process.
ENROLLMENT MANAGEMENT: Work with the Director and departmental staff to ensure support for the college's initiatives in system applications to identify and prioritize
opportunities for improvement and efficiency, enhancing customer relationships to assist the college in achieving its strategic priorities. Assist the Director with the development and implementation processes to provide ongoing operational support for scheduled credit and noncredit courses, conferences, contracts and activities to ensure strategic enrollment management on and off campus.
INTERNAL AND EXTERNAL COLLABORATION: Provide assistance to the Director in collaboration with appropriate college divisions, instructional departments, off-campus sites, etc., to facilitate student success whenever possible. Represent the Director at meetings, on committees, and with external organizations as requested.
SUPERVISION: Assist the Director in the daily supervision of ISC staff including staff assigned to GBTC College Services and Center for Cyber and Professional Training, reassigning staff, and hiring additional staff as needed to meet changing school needs.
MARKETING: Assist the Director with coordination and oversight of the schedule building process related to the technical and support aspects of the production and distribution of publications and promotional materials.
BUDGET AND FISCAL MANAGEMENT: Identify and implement innovations in technology to enhance divisional systems to achieve cost savings and processing efficiencies. Assist the director in the management of ISC budget.
COMPLIANCE: Assist the Director to ensure courses and instructional environments are regularly assessed by students, clients, and staff as high quality, comply with college policies, relevant state regulations and any agency specific licensure or certification requirements. Assist the Director to ensure compliance with all federal, state, local and institutional rules and regulations with a focus on data collection and analysis, report generation and annual MHEC reporting for CEWD.
OTHER DUTIES: As assigned by Director and/or Dean.
Bachelor's Degree required in business, business administration, information systems or closely related field.
Minimum five years of relative experience with integrated database systems.
Minimum of three years of supervisory experience.
Demonstrated extensive experience with Microsoft Office applications and technology especially Word and Excel.
Demonstrated experience interpreting and following mandated regulations preferably related to higher education.
Ability to work independently with minimal supervision and as part of a team.Ability to handle sensitive information with complete confidentiality.
Ability to deal effectively and tactfully creating an inclusive environment with a wide variety of constituents, including all levels of management, faculty, staff, students, the educational community and the public.
Minimum of three years of experience with report writing languages i.e., Intrinsik Informer, or SPSS.
Ability to work well in a fast paced environment with multiple priorities and with attention to accuracy, detail and deadlines.
Strong customer service and problem solving skills.
Excellent oral, written and interpersonal communication skills.
Experience with Ellucian Colleague or Banner preferred.
Hours per Week: 40
Required Documents: Cover Letter, Resume/Curriculum Vitae