Classroom Technologist

Job description

Classroom Technologist
Susquehanna University

About Susquehanna
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary
This position reports to the Manager of Technical Services. The Classroom Technologist provides audio/visual and computer technical support for classrooms. The candidate will be responsible for supporting, troubleshooting, and finding solutions for classrooms, theaters, and other technology-enabled spaces around campus while documenting and tracking these actions. This position will provide primary support for digital signage, as well as maintaining display TVs around campus. This position will also provide secondary support for campus events happening during evenings and weekends.
Specific Responsibilities

  • Provides a positive customer experience as the point of contact for technology support.
  • Performs problem identification, tracking and resolution, or escalation of problem to appropriate team member utilizing department methodologies.
  • Collaborates closely with other departments to investigate & deliver technology solutions.
  • Assists in recommendations for computer hardware purchases and coordinates with vendors as necessary.
  • Supports classroom and conference room audio/visual technology, including setup, troubleshooting, & teardown.
  • Assists in maintaining inventory of parts and equipment related to technology-enabled spaces.
  • Maintains knowledge of hardware, software, diagnostic tools, and computer applications to support technology-enabled spaces.
  • Seeks out and attends training classes and/or conducts independent research to increase knowledge of technology-enabled spaces.
  • Prepares documentation as assigned which may include training, design, and/or tracking usage.
  • Coordinates and performs classroom/meeting space routine checks and other designated project management assignments.
  • Provides back-up support to other positions in case of absence or work overload.
  • Uses multiple resources (i.e., technical books and manuals, Internet web sites) to resolve problems.
  • Performs other related duties as assigned.

    Required Qualifications
    Knowledge, Skills, Abilities
    Qualified applicants must possess a strong functional knowledge of applicable audio/visual technologies and be able to exhibit good interpersonal communication skills, including written and verbal communications. Knowledge of audio/visual technology support and of applicable desktop computing technologies, including desktop operating systems are required. Excellent customer service skills are required.
    Physical Demand
    Work is primarily performed in a university campus environment. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional sitting, walking, stooping, crouching and bending. Position requires the ability to occasionally lift up to 60 pounds and requires hand/eye coordination in the efficient operation and setup of computers and related equipment. Working conditions are mostly indoor. Some weekend and evening work may be required.
    High School Diploma is required.
    A minimum of 1 year experience as a technician in an internal or external desktop computing support environment is required. A minimum of 3 years' experience in customer service is required.

    Preferred Qualifications
    Associates Degree, or higher, with focus in technology or related industry certifications is preferred.
    Experience in a higher education setting is preferred.

    For full application instructions and position description, visit:

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    Job No:
    Posted: 10/11/2018
    Application Due: 11/12/2018
    Work Type: