Assistant Department Head - Access Services

Job description

Position Statement:

Founded in 2005, Georgia Gwinnett College (GGC) is the 31st member of the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. With a current enrollment of over 12,000 students, enrollment is projected to exceed 13,000 students in 2017, including both residential and commuter students. GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 850,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.

Position Title:
Assistant Department Head - Access Services

Opened Date:

Job Category:

Library - 6010110

Academic Affairs

Required Documents:
Cover Letter, Curriculum Vitae, Unofficial Transcript 1

Assists the Department Head in providing excellent customer service at the Circulation Desk and Information Commons Help Desks. Responsible for or assists in managing, integrating, and overseeing assessment of all functions of access services including circulation, reserves, document delivery, interlibrary loan, and the Information Commons in partnership and support of Georgia Gwinnett College's teaching, learning, and research goals This position works with the Department Head to provide administrative vision and leadership in the development and implementation of innovative and high quality access services for students, faculty, and staff of Georgia Gwinnett College including policy and procedure development and implementation. This position either directly supervises or provides oversight of Access Services and Information Commons librarians, staff, and student assistants; assists in facilitating interlibrary cooperation; and serves as a liaison with campus offices.


  • Assists the Head of Access Services in recommending, interpreting, implementing, and enforcing Access Services policies and procedures.
  • Supervises Access Services service points including the Circulation Desk and the Information Commons Help Desks.
  • Performs or provides oversight in hiring, training, supervision, and evaluation of staff and students engaged in the daily activities of the circulation and information commons helpdesks.
  • Performs or provides oversight in reporting and tracking Information Commons computing issues through the Office of Educational Technology.
  • Serves as a liaison to Office of Educational Technology for upgrades and maintenance issues for the Information Commons.
  • Assists with assessment of Access Services responsibility areas.
  • Assists with collection management and the maintenance of library equipment such copiers and printers.
  • Provides support in emergency situations (equipment, weather, building, patron, staffing, etc.).
  • Serves on library and/or other campus committees.
  • Participates in professional development activities.
  • Position serves as a liaison to a discipline.
  • Performs other duties as assigned.

Minimum and Preferred Qualifications:

  • Graduate degree in MLIS, MLS ALA accredited degree.
  • Supervisory experience.
  • Customer service experience.
  • Evidence of effective communication, interpersonal relationships, and collaborative efforts involving diverse faculty, students, staff, administrators, and others outside the institution.
  • Evidence of knowledge and understanding of key issues and trends in access services.


  • Two years academic library experience.

Position Disclosure:

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.


Position may require local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations.

Position Status:






Diversity Profile: University



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Job No:
Posted: 10/11/2018
Application Due: 10/17/2018
Work Type: