Program Manager, Professional and Continuing Studies

Employer
Merrimack College
Location
Greater Boston Area
Posted
Oct 10, 2018
Institution Type
Four-Year Institution

Position Overview: The Program Manager will assist the Director of Professional and Continuing Studies in providing outstanding program management for a varied portfolio of undergraduate and non-credit programs offered by the Professional and Continuing Studies department. The primary focus of this position is to ensure quality program delivery and excellent customer service and support to students and faculty, ultimately resulting in a first-class student experience and a life-long learning connection.

Responsibilities:

Program Management:

  • Serve as Manager for a portfolio of programs; undergraduate, non-credit or professional development; manage course schedules and faculty assignments with appropriate schools for all courses offered by Professional Studies; maintain accurate and reliable enrollment, schedule and maintain faculty information for assigned and/or new programs. Maintain appropriate data on students and applicants are maintained to inform recruiting and marketing strategies and tactics. Ensure faculty receives timely notification of all required documentation; send faculty appropriate contracts for each term. Notify faculty and students throughout each term of various deadlines. Order textbooks/materials, food, and schedule and confirm faculty, etc. for programs that require it Track individual class information such as students attended, payment status, materials used, evaluation, certificates, and maintain a class expense budget for each program/course.

Office Support and Team Success:

  • Generate faculty contracts each term for all program/courses offered by Professional & Continuing Studies Work with Sr. Program Manager to process payroll documentation for adjunct faculty teaching each term. Work with Sr. Program Manager or Director to organize and oversee event planning like open houses, transfer fairs, or celebration dinners. Track individual class information such as students attended, payment status, materials used, evaluation, certificates, and maintain a class expense budget for each program. Special projects as requested.

Customer Service:

  • Develop a plan to ensure high quality student/faculty/customer service. Respond to voice and email messages from potential and current students and faculty. Collaborate with program directors in defining and clarifying processes and deadlines to ensure students have what they need to be successful.

Qualifications:

  • Bachelor’s Degree required and a Master’s Degree preferred. A minimum of five (3) years of operational/management experience; preferably in higher education and with adult learners or in a high customer service environment. Strong proficiency with Microsoft Office suite of programs required. Outstanding communication skills to be able to plan effectively with colleagues and to speak publicly and privately with prospective students to encourage their application. Must be able to work well with many constituents: students, faculty, academic managers, and program offices. Experience using a software system such as Slate a plus Teamwork and strong organizational and interpersonal skills are essential. Ability to thrive in a fast-paced environment and ability to understand and design operational processes are required. Ability to meet timelines, deliverables, critically think, and exercise independent judgment. Willingness to travel, primarily in and around the New England area. Willingness to work nights and weekends as needed at various times throughout the year.

To Apply: Please apply online with cover letter and resume.

Merrimack College is an Equal Opportunity Employer.