Senior Financial Aid Counselor

Job description

Performs a variety of professional duties in support of the day-to-day operations of the Student Financial Aid Office. Provides excellent customer service and counseling to current and prospective students via face-to-face, phone, and email. Serves as a liaison for the campus community. Manages a federal and state processes or programs, including but not limited to awarding, application download and tracking, CFlags, Private Loans, Consortium Agreements, HOPE and Zell Miller scholarship, HERO Scholarship, Federal Work Study, Return to Title IV, Private Scholarships, etc.

  1. Demonstrates a comprehensive understanding and knowledge of financial aid at the federal, state and institutional levels
  2. Ability to understand and research issues related to various federal and state systems including but not limited to, CPS, EDE, NSLDS, COD, Surfer
  3. Responsible for the execution and management of individual programs or processes
  4. Reviews and analyzes daily exception reports to resolve issues and complete student files
  5. Responsible for face-to-face interaction with our students, families, faculty and staff
  6. Responds to student inquiries by working the front desk, responding to tickets from the Communications Center and email inquiries from students.
  7. Responsible for contacting outside entities to resolve student data conflicts, included but not limited to, servicers, state and federal agencies
  8. Reviews and audits completed work to ensure accuracy and compliance, recommends changes based on workflow and productivity issues
  9. Reviews student’s eligibility for federal, state, and institutional programs and ensures student’s files are accurate and completed in a timely manner
  10. Participates in annual trainings and professional development to keep abreast of new information and program changes

  • Two (2) years relevant experience in financial aid
  • Able to understand, analyze and resolve student issues with other offices on campus and/or other colleges/universities.Able to deal with multiple tasks or projects at one time and prioritize based on importance
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, time management, project management and presentation skills
  • Proficient with computer applications and programs (i.e. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner)
  • Strong attention to detail, organizational, and follow up skills
  • Strong customer service skills and phone/email etiquette
  • Conflict management and resolution skills – specifically the ability to diffuse difficult, angry, or emotional situations with students and/or parents
  • Working and tested knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
  • Working and tested knowledge of State Program rules and regulations, as they pertain to Financial Aid in the State of Georgia
  • Must employ decision-making capability and know when to seek assistance
  • Ability to understand, interpret, and synthesize information from students/parents to effectively counsel
  • Working knowledge of and abide by the regulations of the Family Education Rights and Privacy Act (FERPA)
  • Execute operational excellence, deliver second-mile service, and activate emotional connections with our students, prospective students, and other constituents

  • Master’s degree from an accredited institution of higher education in related field
  • Previous experience in higher education financial aid office
  • Working and tested knowledge of Banner (Ellucian)
  • NASFAA Credentials





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Job No:
Posted: 10/10/2018
Application Due: 12/9/2018
Work Type: