Enrollment Services Communication Associate, Part-time

Location
Kennesaw, GA
Posted
Oct 10, 2018
Institution Type
Four-Year Institution

Associates assist students, prospective students, and parents with advising, guidance & counseling regarding admission, financial aid, and registration questions. Collaborates with ES Division staff members to provide exemplary customer service.



  1. Receive inbound calls from students, prospective students, parents regarding Admissions, Registration, and Financial Aid.
  2. Respond to student, prospective student, and parent emails
  3. Make outbound calls for various calling campaigns
  4. Provide timely and accurate responses to students, prospective students, and parents questions


  • Excellent customer service and professional verbal and written communication skills
  • Familiarity with computer navigation using Microsoft Office suite.
  • Knowledge and experience with Microsoft Office products, BANNER, NolijWeb, DegreeWorks, CRM
  • Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude.
  • High level of empathy and ability to deal with difficult and confidential situations
  • Working knowledge of and abide by the regulations of the Family Education Rights and Privacy Act (FERPA)
  • Execute operational excellence, deliver second-mile service, and activate emotional connections with our students, prospective students, and other constituents


  • Bachelor’s Degree
  • Bilingual (Spanish) or other languages welcome

PI104824474

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