Customer Access Senior/UKHC

Location
Lexington, KY
Posted
Oct 10, 2018
Institution Type
Four-Year Institution


The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Center include: resolution of escalated Patient Access problems; training and coaching Patient Access Associates; monitoring work group's performance, as well as volumes, productivity, audits and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.

IEBC (Internal Employee Being Considered)




Job Title
Customer Access Senior/UKHC

Requisition Number
RE15879

Working Title
Patient Access Senior/UKHC

Department Name
H4001:Ambulatory Patient Access Services

Work Location
Lexington, KY

Grade Level
08

Salary Range
$17.32-27.24/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

4 yrs



Required License/ Registration/Certification

None



Physical Requirements

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to and over 25 lbs.; occasionally standing or walking with objects up to 25 lbs.; and regularly sitting at a computer workstation for extended periods of time performing tasks with repetitive motions (such as typing).



Shift

Days - Monday-Friday, 8:00am-5:00pm



Skills/Knowledge/Abilities

The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.



Does this position have supervisory responsibilities?
Yes

Preferred Education/Experience

Healthcare and/or customer service experience preferred.



Deadline to Apply
10/16/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe the most you have done to satisfy a difficult internal or external customer.

    (Open Ended Question)

  2. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  3. * Please indicate the number of years of paid work experience you have been directly responsible for coordinating/supervising and/or training direct reports.
    • None
    • More than 0 years, up through 4 years
    • More than 4 years, up through 6 years
    • More than 6 years
  4. * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  5. * Please indicate the number of years of paid work experience you have been directly responsible for patient registration.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  6. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter

    PI104821155

    Similar jobs

    Similar jobs