Student Success Specialist

Location
Cleveland, OH
Posted
Oct 10, 2018
Institution Type
Community College

diversity employer



Department: Dean Access & Completion

Location: Metropolitan Campus

Reports To: Asst Dean, Access & Completion

Recruitment Type: External/Internal

Requisition ID: req733

Employment Type: Full-Time Support Staff

Vacancy Number: 118-19

Union Position: Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm; occasional evening and weekend hours.

Number of Openings: 1

Job Description:

SUMMARY

Serves as the primary liaison and source of information for students to promote engagement, retention,
and completion of a degree or certificate. Guides the enrollment of new students or reenrollment of
returning students and connects them with services such as advising, tutoring, transfer advising, career
services, graduation services and alumni services. Provides a case management approach and targeted
interventions for new and continuing students to support student success. Works in coordination with
others to design and/or support programs from point of contact at New Student Orientation through to
graduation. Administers the student ambassador and peer mentoring programs to support student
success. Serves as a liaison between students and Access, Learning and Success to resolve challenges
around registration, enrollment, persistence and completion to encourage student success.

DUTIES AND RESPONSIBILITIES

Connects new, returning, and continuing students with enrollment and completion support and services

Serves on Collegewide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives. Designs and recommends new initiatives for council/committee approval and implementation. In collaboration with council/committee members, develops strategies to meet short and longterm College retention and completion goals.

Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services

Ensures that students have an academic plan on file through campus events and personal outreach

Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion. Provides input for all recruitment, hiring and performance management activities. Is responsible for collegewide training, daily schedules, financial aid compliance tracking, mentoring assignments and all case management tracking

Initiates contact and direct referrals for students who receive unsatisfactory academic progress reports

Designs, implements and supports a broad range of collegewide events that encourage student engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus cocurricular activities (social, cultural, athletic, educational, clubs and organizations)

Participates in and supports new student orientation sessions and is responsible for overseeing and assigning student peer mentors to all new students to support student engagement through the student's first year

Oversees the creation and distribution of the First Year Student and GradFest newsletters to promote student engagement and completion

Collaborates with the College's internal marketing department to maintain student success web pages by uploading and editing content, developing and distributing messages about events and engagement opportunities to students through social media

Conducts outreach through approved classroom visits to introduce services available to students

Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction

Performs other related duties as assigned


Qualifications:

SUMMARY

Serves as the primary liaison and source of information for students to promote engagement, retention,
and completion of a degree or certificate. Guides the enrollment of new students or reenrollment of
returning students and connects them with services such as advising, tutoring, transfer advising, career
services, graduation services and alumni services. Provides a case management approach and targeted
interventions for new and continuing students to support student success. Works in coordination with
others to design and/or support programs from point of contact at New Student Orientation through to
graduation. Administers the student ambassador and peer mentoring programs to support student
success. Serves as a liaison between students and Access, Learning and Success to resolve challenges
around registration, enrollment, persistence and completion to encourage student success.

DUTIES AND RESPONSIBILITIES

Connects new, returning, and continuing students with enrollment and completion support and services

Serves on Collegewide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives. Designs and recommends new initiatives for council/committee approval and implementation. In collaboration with council/committee members, develops strategies to meet short and longterm College retention and completion goals.

Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services

Ensures that students have an academic plan on file through campus events and personal outreach

Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion. Provides input for all recruitment, hiring and performance management activities. Is responsible for collegewide training, daily schedules, financial aid compliance tracking, mentoring assignments and all case management tracking

Initiates contact and direct referrals for students who receive unsatisfactory academic progress reports

Designs, implements and supports a broad range of collegewide events that encourage student engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus cocurricular activities (social, cultural, athletic, educational, clubs and organizations)

Participates in and supports new student orientation sessions and is responsible for overseeing and assigning student peer mentors to all new students to support student engagement through the student's first year

Oversees the creation and distribution of the First Year Student and GradFest newsletters to promote student engagement and completion

Collaborates with the College's internal marketing department to maintain student success web pages by uploading and editing content, developing and distributing messages about events and engagement opportunities to students through social media

Conducts outreach through approved classroom visits to introduce services available to students

Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction

Performs other related duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor's Degree

Minimum of two years of experience servicing students in an academic setting

Experience developing, organizing and delivering presentations and to student groups

Experience supervising, assigning and reviewing work

Experience with integrated communication platforms, to include email, internet and social media

Demonstrated experience and familiarity with Microsoft Publisher

KNOWLEDGE, SKILLS and ABILITIES

Excellent decision making skills

Exceptional verbal and written communication skills

Results oriented

Ability to multitask and coordinate projects

Ability to interact with and engage faculty, administrators, students and parents

Strong customer service skills and proven ability to develop and sustain productive customer relationships

Ability to work independently with minimal supervision

Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)

Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

(Or equivalent jobrelated experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

Master's degree

Experience with BANNER student information system

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel

WORKING CONDITIONS

The employee is required to work a flexible work schedule, including evenings and weekends;

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the primary worksite

Special Note: This is a Full-time 1199/SEIU Bargaining Unit position, Grade 09. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Minimum of $50,627 Annualized.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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Special Note:

SUMMARY

Serves as the primary liaison and source of information for students to promote engagement, retention,
and completion of a degree or certificate. Guides the enrollment of new students or reenrollment of
returning students and connects them with services such as advising, tutoring, transfer advising, career
services, graduation services and alumni services. Provides a case management approach and targeted
interventions for new and continuing students to support student success. Works in coordination with
others to design and/or support programs from point of contact at New Student Orientation through to
graduation. Administers the student ambassador and peer mentoring programs to support student
success. Serves as a liaison between students and Access, Learning and Success to resolve challenges
around registration, enrollment, persistence and completion to encourage student success.

DUTIES AND RESPONSIBILITIES

Connects new, returning, and continuing students with enrollment and completion support and services

Serves on Collegewide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives. Designs and recommends new initiatives for council/committee approval and implementation. In collaboration with council/committee members, develops strategies to meet short and longterm College retention and completion goals.

Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services

Ensures that students have an academic plan on file through campus events and personal outreach

Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion. Provides input for all recruitment, hiring and performance management activities. Is responsible for collegewide training, daily schedules, financial aid compliance tracking, mentoring assignments and all case management tracking

Initiates contact and direct referrals for students who receive unsatisfactory academic progress reports

Designs, implements and supports a broad range of collegewide events that encourage student engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus cocurricular activities (social, cultural, athletic, educational, clubs and organizations)

Participates in and supports new student orientation sessions and is responsible for overseeing and assigning student peer mentors to all new students to support student engagement through the student's first year

Oversees the creation and distribution of the First Year Student and GradFest newsletters to promote student engagement and completion

Collaborates with the College's internal marketing department to maintain student success web pages by uploading and editing content, developing and distributing messages about events and engagement opportunities to students through social media

Conducts outreach through approved classroom visits to introduce services available to students

Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction

Performs other related duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor's Degree

Minimum of two years of experience servicing students in an academic setting

Experience developing, organizing and delivering presentations and to student groups

Experience supervising, assigning and reviewing work

Experience with integrated communication platforms, to include email, internet and social media

Demonstrated experience and familiarity with Microsoft Publisher

KNOWLEDGE, SKILLS and ABILITIES

Excellent decision making skills

Exceptional verbal and written communication skills

Results oriented

Ability to multitask and coordinate projects

Ability to interact with and engage faculty, administrators, students and parents

Strong customer service skills and proven ability to develop and sustain productive customer relationships

Ability to work independently with minimal supervision

Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)

Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

(Or equivalent jobrelated experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

Master's degree

Experience with BANNER student information system

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel

WORKING CONDITIONS

The employee is required to work a flexible work schedule, including evenings and weekends;

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the primary worksite

Special Note: This is a Full-time 1199/SEIU Bargaining Unit position, Grade 09. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Minimum of $50,627 Annualized.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

PI104818931

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