Learning Commons Support Technician

Location
Cleveland, OH
Posted
Oct 10, 2018
Institution Type
Community College

diversity employer



Department: Learning Commons

Location: Eastern Campus

Reports To: Supervisor, Learning Commons

Recruitment Type: External/Internal

Requisition ID: req705

Employment Type: Part-Time Support Staff

Vacancy Number: PT173-19

Union Position: Union

Work Schedule: M-R, 4:00-8PM

Number of Openings: 1

Job Description:

SUMMARY

Provide a high level support services on technical, audiovisual, and library to students, faculty, staff and community patrons.

DUTIES AND RESPONSIBILITIES

• Assists with collegewide user logon support and print management.

• Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.

• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.

• Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.

• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

• Provides training workshops to students, faculty and staff on the varying technologies at the site.

• Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.

• Participates in the efficient and accurate operation of the Learning Commons

• Distributes and delivers audiovisual equipment and materials

• Maintains accurate and complete records of the Learning Commons

• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.

• Performs other related duties within the job grade and job classification as assigned.


Qualifications:

SUMMARY

Provide a high level support services on technical, audiovisual, and library to students, faculty, staff and community patrons.

DUTIES AND RESPONSIBILITIES

• Assists with collegewide user logon support and print management.

• Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.

• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.

• Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.

• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

• Provides training workshops to students, faculty and staff on the varying technologies at the site.

• Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.

• Participates in the efficient and accurate operation of the Learning Commons

• Distributes and delivers audiovisual equipment and materials

• Maintains accurate and complete records of the Learning Commons

• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.

• Performs other related duties within the job grade and job classification as assigned.

Qualifications:

REQUIRED QUALIFICATIONS

• Associate's degree

• Minimum of two years of customer service experience and desktop and media support experience

• Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills

• Excellent written, verbal, and interpersonal communication skills

• Demonstrated record of interacting professionally with internal and external customers in person, online and over the telephone

• High degree of accuracy and attention to detail

• Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work

• Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

• Bachelor's degree

• Two years of A/V Experience with industry appropriate certification (Extron Certification)

• Three years of work experience in a community college/higher education environment

• High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook

WORKING CONDITIONS:

Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds. Must be able to occasionally lift or push items up to 40 pounds such as special event equipment and library bookcases.

Special Note: This is a Part-time (1199/SEIU) Bargaining Unit position, Grade 07, with a starting hourly rate of $18.30. Part time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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Special Note:

SUMMARY

Provide a high level support services on technical, audiovisual, and library to students, faculty, staff and community patrons.

DUTIES AND RESPONSIBILITIES

• Assists with collegewide user logon support and print management.

• Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.

• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.

• Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.

• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.

• Provides training workshops to students, faculty and staff on the varying technologies at the site.

• Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.

• Participates in the efficient and accurate operation of the Learning Commons

• Distributes and delivers audiovisual equipment and materials

• Maintains accurate and complete records of the Learning Commons

• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.

• Performs other related duties within the job grade and job classification as assigned.

Qualifications:

REQUIRED QUALIFICATIONS

• Associate's degree

• Minimum of two years of customer service experience and desktop and media support experience

• Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills

• Excellent written, verbal, and interpersonal communication skills

• Demonstrated record of interacting professionally with internal and external customers in person, online and over the telephone

• High degree of accuracy and attention to detail

• Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work

• Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

• Bachelor's degree

• Two years of A/V Experience with industry appropriate certification (Extron Certification)

• Three years of work experience in a community college/higher education environment

• High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook

WORKING CONDITIONS:

Work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders and lift or push items up to 25 pounds. Must be able to occasionally lift or push items up to 40 pounds such as special event equipment and library bookcases.

Special Note: This is a Part-time (1199/SEIU) Bargaining Unit position, Grade 07, with a starting hourly rate of $18.30. Part time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

PI104818794

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