PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs
Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management. The patient coordinator will act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limited to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patients’ questions and concerns escalating unresolved issues to Practice Manager; answering calls including voicemails and responding to patient emails. The Patient Coordinator is responsible to perform patient check-in and check-out duties including updating patient demographics, updating patient insurance information, verify consent, verify signed treatment plan, accept payment, book follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices, and provide patient with a walk-out statement.
Requirements: High School Diploma required; Associates degree preferred. Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events. Skills: Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things. Must be able to successfully collaborate and work in a team environment while also being an individual contributer. Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-taski with the ability to work under pressure, maintain composure and meet deadlines. Demonstrated ability to establish priorities, meet deadlines, and manage competing demands. Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and presenting potential solutions in a timely manner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Boston, Massachusetts, United States