Assistant Director, Client Services

Job description

University of California, Irvine

Assistant Director, Client Services

Assistant Director, Client Services

Under the direction of the Director of Client Services (CLS) of the Office of Information Technology (OIT), the incumbent oversees all aspects of the operations for the Standard Desktop Support Services, Specialized Desktop Support Services, Wellness, Health, and Counseling Desktop Support, Classroom Technology Support, and Instructional Labs and Classroom Support teams. The position coordinates the efforts of all these groups to ensure seamless, effective and ongoing support to the campus.

Support scope includes over 4,000 physical endpoints, software, tools, and servers in support of OIT clients. In addition, support of all active learning classrooms, smart classrooms, general assignment classrooms, and OIT sponsored computing labs.

Lead cross-functional teams to ensure the strategic objectives of the organization are met. Plan and execute long-term complex projects and align staff resources as appropriate to improve client services, end point security, and team efficiency. Focus on strategic support objectives and synergies within the organization.

Responsible for client relationship management with campus clients including executive staff and faculty. Advocate for client needs within OIT to other groups as appropriate. Provides communications to stakeholders regarding new services, project plans, and outages.

Perform a variety of management and coordination responsibilities such as hire, train, supervise and support career staff; interact with UCI faculty, staff, and students to ensure services provided respond to their needs.

The Office of Information Technology is a campus-wide service organization dedicated to the strategic planning, implementation and support of technology products and services that anticipate and meet the academic, research and administrative needs of the UCI community. OIT offers technical leadership and services to our clients with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff, alumni and the broader community.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Salary: Commensurate with experience
Total Hours: 8-5, M-F
Occasional over-time may be required.
Must be able to work outside of normal business hours and occasionally on weekends.
Must possess a valid California Driver's License and participate in the DMV Pull Notice Program.
Career Position.

Final candidate subject to background check.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.

Click here to see the Information Technology website.

View Job Description for the position requirements.

To apply, visit

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Job No:
Posted: 10/9/2018
Application Due: 11/8/2018
Work Type: