eLearning Instruction & Classroom Support Tech 2

Job description

This position will assist with the daily operation of the Centralia College eLearning department. This position will provide information to the students, staff, faculty, and the public regarding eLearning programs, and provide technical support and expertise that contribute to the planning and implementation of departmental goals.


  • Provide high level technical support in person, on the phone, through email, and via online collaborative tools for eLearning students and faculty;
  • Run reports for strategic planning and strategic purposes, using tools such as HPUX and reporting tools integrated into eLearning programs and applications;
  • Serve as onsite administrator for the CANVAS Learning Management System (LMS);
  • Coordinate proctored exams for online courses;
  • Monitor internal support desk ticketing system and SIS import error reporting;
  • Explore mobile and emerging technologies and their implementation within the college system and support internal professional development of eLearning staff;
  • Implement procedures related to the use of eLearning platforms, such as data entry of learning outcomes in the LMS and merging/cross-listing courses;
  • Coordinate with Centralia College IT department and external support teams (e.g. vendor account representatives) in order to resolve technical issues;
  • Manage WAOL course processes in support of system shared courses for both adopted and college-owned courses;
  • Develop reusable support materials, e.g. short tutorials, end-user instruction sheets, etc.; Prepare and provide trainings or workshops
  • Maintain continuous commitment to professional development and professional improvement;
  • Contribute to the eLearning department's dynamic and collaborative system of establishing departmental goals and strategies;

Other Duties:

  • Maintain records of incoming and outgoing correspondence and action documents and follow up on work in progress;
  • Track and maintain records of faculty training;
  • Providing direction and answering questions regarding CANVAS;
  • Create, edit, and maintain eLearning web site;
  • Troubleshoot problems that may arrive in the eLearning department;
  • Create, draft, edit and produce final copy of documents from written and oral transcription. Types of documents include: items of confidential information, forms, letters, memos, reports, brochures, flyers, and handouts;
  • Make necessary travel arrangements including travel advances, hotel and airline reservations, conference registrations:
  • Compute and audit travel expenditures for preparation of travel voucher;

Bachelor's degree with major study in specific instructional area
Equivalent education/experience.


  • Experience with helpdesk functions
  • Experience providing technical support to end users
  • Experience providing technical support for back end operations
  • Experience using a learning management system


  • Commitment to the mission and goals of Centralia College
  • Passion and aptitude for using technology and to continuous learning
  • Desire to actively engage in an open, collaborative work environment
  • Demonstrate a positive service attitude
  • Ability to work as part of a multi-functional team in a self-directed way
  • Ability to manage multiple projects, effectively leveraging resources and meeting deadlines
  • Work with individuals and groups of students from diverse academic, cultural and economic backgrounds in higher education




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/9/2018
Application Due: 11/26/2018
Work Type:
Salary: Range 44 monthly $3,185 - $4,167