Case Manager

Job description

Under the direction of the Dean of Students, this position will manage the efforts of the Student Response Team (SRT), which is the University's crisis and behavioral intervention team that supports students of concern. This position serves as a primary resource for managing student issues related crisis intervention for students who have complex problems in areas such as academics, physical and mental health, economic, discipline, family relationships, and social adjustments.

Job Duties:

Student Response Team

Student Support

  • Serve as a core member of the Student Response Team (SRT), communicating and documenting information related to distressed students.
  • Serve as a point of contact for faculty and staff to express concerns regarding students who exhibit symptoms associated with distress, and provide consultation for faculty and staff who are seeking advice about services for students experiencing distress.
  • Respond to reports of distressed students through the intake of information, assessment of student needs, and the formulation intervention plans in order to minimize and/ or resolve problems.
  • Provide resource coordination as needed for students of concern including outreach, advocacy, assistance in accessing resources, and navigating the university system.
  • Coordinate and implement recommendations from the SRT regarding distressed students.
  • Coordinate with medical and behavioral health facilities.
  • Communicate with staff, parents, families or designated emergency contacts regarding emergencies, including hospitalizations and suicide attempts, to help facilitate a successful return to campus when issues are appropriately resolved.
  • Consult regularly with the various departments on campus regarding services, access and care particularly the Wellness Center, Department of Public Safety, Disability Student Services and Veteran Student Services
  • Maintain a system for following up with students who have been referred to campus or community resources. Provide follow-up services to insure compliance with recommendations.

  • Document SRT contacts and support record-keeping process for students of concern utilizing StarRez software.
  • Collaborate with Residence Life to ensure appropriate and timely case management.
  • Assist in the collection of assessment data and preparation of reports on SRT data.
  • Follow-up on cases, monitoring through resolution.
  • Assist in reviewing and developing polices, procedures, and training to support successful operations.

Student Conduct:
  • Assist with the management of the student disciplinary processes, including case management, administrative support, and serving as a conduct officer.
  • Collaborate with Residence Life to ensure appropriate and timely case management of conduct cases utilizing StarRez software.
  • Maintain disciplinary records with appropriate attention to security, confidentiality, and reporting requirements (e.g., Clery Act).

  • Support outreach and education events sponsored by the Dean of Students Office.
  • Participate in UCCS committees as assigned.
  • Administrative support tasks for the Office of the Dean of Students and other duties as assigned.

Job Competencies:

  • Knowledge about, and skills in, developmental, psychological, and medical issues in the college student population.
  • Knowledge of current issues and trends in student affairs programs and services.
  • Understanding and demonstrated ability to mentor, provide advocacy, and interact with a diverse student population.
  • Expertise in social media, particularly how it may relate to student issues
  • Case management.
  • Strong work ethic.
  • Demonstrated ability to work positively as a part of a team, often during time critical situations.
  • Demonstrated success collaborating with faculty, nurturing student development, and cultivating campus initiatives.
  • High degree of personal/professional integrity, respect for privacy and confidentiality, a sense of ethics, and a commitment to educating students.
  • Ability to work independently, multi-task and coordinate numerous detailed programs.
  • Demonstrate cultural competency and ability to work with diverse populations.
  • Exceptional organizational skills; excellent written and oral communication skills.
  • Possess a collaborative interactive style to work collegially with faculty, students, peers, volunteers, and community leaders.
  • Conflict resolution, mediation, and problem-solving skills to resolve complex, multifaceted, and often emotionally-charged disputes and to assist parties in reaching agreement.
  • Demonstrated experience in developing and maintaining case management files.

For the purposes of FLSA this position has been determined to be exempt from (not eligible for) overtime under FLSA.

Salary Range: $47,000 - $49,000

The University of Colorado, Colorado Springs offers a full benefits package. Information on university benefits programs, including eligibility, is located at

The University of Colorado is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.


Minimum Requirements:

  • Master's Degree in education administration, or College Student Personnel Administration, or social services, or health, or counseling, or a related field of study from an accredited college or university.
  • Three years minimum of professional related experience in higher education working with student populations.
  • Three years minimum of professional experience responding to students in crisis and ability to respond effectively to requests for advocacy, inquiries or complaints.

Preferred Requirements:
  • Three years of previous experience leading/managing or directly supporting a behavioral intervention team.
  • Three years of previous experience working with the student conduct or accountability process in higher education.
  • Previous experience facilitating training and presentations to students, staff, and/or faculty.
  • Experience utilizing StarRez software.

Special Instructions to Applicants:• Applications submitted by August 24, 2018 will receive full consideration. • Applications submitted through email or surface mail will not be considered. Please apply at • Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. • Official Transcripts will be required upon hire.

Application Materials Required:Cover Letter, Resume/CV, Unofficial transcript(s)

Application Materials Instructions:If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or [email protected] Job related inquiries should be directed to the posting contact.

Job Category: Student Services

Primary Location: Colorado Springs

Department: C0001 -- Colorado Springs Campus - 40356 - VCSS-Dean of Students

Schedule: Full-time

Posting Date: Aug 9, 2018

Closing Date: Ongoing

Posting Contact Name: Raymond Fisco

Posting Contact Email: [email protected]

Position Number: 00749828





Diversity Profile: University



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Job No:
Posted: 10/9/2018
Application Due: 11/8/2018
Work Type: