Job Description Summary
Under the general direction of the Associate Vice President of WorldWide Student Services, the WorldWide Operations Analyst maintains responsibility for analyzing and communicating data-driven recommendations to augment all WorldWide student and faculty facing operations including, but not limited to academic advising, student services, career services and faculty services. The WorldWide Operations Analyst is also responsible for proposing and implementing enhancements, in coordination with department leaders within the aforementioned areas in both undergraduate and graduate. The WorldWide Operations Analyst will follow processes and operations set forth by the Associate Vice President of WorldWide Student Services.
Duties and Tasks:
• Provide feedback on consistent application of guidelines and standards of procedure while determining best practices and process enhancements.
• Provide critical data and documentation needed for generation of daily, weekly and monthly reports reflecting performance of team.
• Provide real-time and historical reporting and auditing at individual, team and department levels.
• Colleague and Salesforce Customer Relation Management reporting, file maintenance and system administration.
• Interpret, apply and comply with university as well as federal, state and institutional regulations governing university accreditation; maintain current working knowledge of guidelines/regulations related to university accreditation
• Provide recommendations on departmental policies and procedures to enhance service productivity.
• Support initiatives for data integrity and normalization.
• Train end users on new reports and dashboards
• Demonstrate integrity, ethical behavior in working with confidential information.
• Adhere to and be an advocate for the university's core values of Personal Development, Responsible Stewardship, Integrity, Community, Excellence, Respect
• Others duties as assigned by the Associate Vice President of WorldWide Student Services
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Bachelor's degree from a regionally accredited college or university; Master's degree preferred
• Two or more years of progressive experience in an analyst and/or operations role
• Superior oral, interpersonal and written communication skills.
• Expert knowledge of systems databases, data analysis, MS Office and reporting fundamentals required.
• Ability to translate business requirements into non-technical terms.
• Ability to engage with a variety of constituents from many different cultural backgrounds
• Superior organizational skills; ability to execute multiple objectives concurrently.
• Ability and willingness to work evenings and weekends.
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.
Each year from 2012 to 2016, Saint Leo University was named one of Tampa Bay's Top Workplaces by the Tampa Bay Times .
The Top Workplaces in Tampa Bay program was created by the Tampa Bay Times and WorkplaceDynamics. The companies in this survey were ranked based on leadership, compensation and training, workplace flexibility, and diversity.
One of the Top-Ranked Universities in Florida
One of the top-ranked universities in Florida, Saint Leo is a Catholic, liberal arts school serving learners of all faiths.
We are traditional, but we are cutting edge
Established in 1889 by the Order of Saint Benedict of Florida, the university seeks balanced growth in mind, body and spirit for all members of our community. Saint Leo has grown from a peaceful campus in the rolling hills of Central Florida to an institution of international consequence-ranked one of the best regional universities in the South by U.S. News & World Report
Our Tampa-area campus remains committed as ever to student-centered liberal arts education, and is strengthened by the global reach of our regionally accredited online programs and Education Centers in seven states across the U.S., including on many military bases.
We are Catholic, but we are for everyone
Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st century university. Saint Leo now serves more than 16,000 students from 49 states and 86 countries-ranking us among the five largest Catholic higher education institutions in the United States. Saint Leo is also one of the nation's 10 leading providers of higher education to the U.S. military.
While we are proudly Catholic, we teach students not because they are Catholic, but because we are Catholic. And our faith compels us to imagine and contribute to a more socially just society.