Patient Relations Asst/Bilingual/UKHC

Location
Lexington, KY
Posted
Oct 09, 2018
Institution Type
Four-Year Institution


The Patient Relations Assistant will answer Spanish phone line with timely scheduling or questions answered, register and check-out patients, assist in OB/GYN surgery scheduling with the goal of taking over the task, and respond to medical record requests to transfer medical records.




Job Title
Patient Relations Asst/Bilingual/UKHC

Requisition Number
RE15876

Working Title
Patient Relations Assistant

Department Name
M3190:Polk-Dalton Clinic

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.58-21.06/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

Language proficiency proven by HS or college diploma for Spanish language or third party proficiency evaluation or test.



Physical Requirements

Ability to sit or stand for extended periods and repetitive motion.



Shift

Weekdays



Skills/Knowledge/Abilities

Ability to read, write and speak Spanish; medical terminology, excellent customer service skills.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

High School diploma and a proven track record of providing exceptional customer service and 4 or more years experience in medical office work preferred. Prior patient registration and scheduling with insurance verification experience preferred.



Deadline to Apply
10/15/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  2. * Do you have language proficiency proven by High School or college diploma for Spanish language or third party proficiency evaluation or test?
    • Yes
    • No
  3. * Please choose the answer that best describes your paid employment experience working with patient registration, checking patients in or checking out.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  4. * Please indicate how much paid employment experience you have with APM (Allscripts Patient Management) and/or AEHR (Allscripts Electronic Health Record).
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 2 years
    • More than 2 years, up through 3 years
    • More than 3 years
  5. * How many years of paid work experience do you have in a customer service position?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  6. * Rate your level of computer experience.
    • Basic
    • Moderate
    • Advanced
    • No computer experience
  7. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  8. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Curriculum Vita
    3. Cover Letter

    PI104794898

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