Manager of Operations - Transportation & Parking
Job ID 2018-5474
Posted Date 2018-10-08
Category Professional Staff
Org Number 020070
Department Transportation & Parking
Division Vice President of Operations
Hours Per Week 40
Weeks Per Year 52
Preference Date 10/19/2018
Manage the daily operations of ALL areas of a department or unit, including accounting, controlling resources, creating finance reports, marketing/communications, project management, and human resources functions (staffing units). Direct, supervise and coordinate multiple departments for administration of programs and quality services. Maintain communication with management meetings with staff. Analyze and resolve business operations issues and needs. Provide quality control to business operations. Develop and implement business plans, policies, and procedures. Evaluate results within each business units to determine if organizational objectives are being met. Develop new business opportunities. Responsible for resolving conflicts and negotiating with others in organization. Reports on all aspects of business operations to executive leadership.
Department Specific Essential Job Functions
Provide direction and leadership to Transportation & Parking Services (TPS) office concerning the areas of operations, customer service, enforcement, visitor parking, parking lot maintenance, equipment, and technology. Maintains a customer focused department while developing, implementing, and communicating new parking programs, providing input, direction, and oversight to management and supervisory personnel. Serves on the TPS senior leadership team and works with the Director to develop and implement problem-solving solutions for campus parking.
Oversee and manage the technology of UCO parking enforcement. This includes handhelds, real-time enforcement, pay-by-cell, and license plate recognition software (LPR). Includes tracking the GPS and geofencing solutions to ensure proper enforcement is taking place around campus. In coordination with staff, maintains inventory of parking field supplies, ticket rolls, event parking supplies, and other field staff supplies and orders supplies when necessary.
Oversees employees within unit (enforcement & maintenance) by hiring, scheduling, and managing employees, Sets employee training schedule, encourages professional development, professionalism, and guides them during their time at TPS. Briefs teams on daily on-goings, assists in coordinating and facilitating monthly team meetings. Creates master employee schedule each semester (fall/spring/summer), and manages schedule for assigned employees during semester (sick days/daily schedule changes). Prioritizes work, drives performance, sets standards, leverages technology, solves processes, & staff related problems.
Event Parking Management
Oversees event parking. This includes representing TPS in meetings with other departments on campus, making recommendations to serve their events, and drawing up plans for events. Will manage a workable event request form and identify pricing for events. Briefs TPS staff on event setup and needs and gives direction to the Supervisor of Field Parking Services. May assist in event setup in times of need or runs events.
Individual will create status reports on citations issued, equipment functionality, enforcement KPIs, and other related or requested transportation and parking service operations for the Director as needed. Completes tasks and projects assigned by Supervisor that relate to the position and/or department. Makes recommendations to the Director regarding transportation and parking initiatives, lean process implementation, equipment upgrades, and budget planning.
Individual will have knowledge of and ability to work the TPS front counter, answer phone calls, and assist customers on an as need basis. Individual will work directly with customers to assist in their needs, answer complaints, and alleviate concerns.
Position will be subject to work during evenings, weekends, and on holidays when campus parking operations require it.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Bachelor's degree required. 5+ years of progressive leadership experience with demonstrated experience with program development and innovation, and assessment. Proven and successful performance driven leadership. Coaching employees and developing core competencies. Full budgetary responsibilities and managing key metrics of business. Extensive knowledge and compressive understanding of functional areas. Appropriate profession accomplishments and credentials.
- Experience in a higher education environment
- Conflict Resolution experience
- Demonstrated excellence in communication and customer service skills
- Ellucian Banner experience
- Certified Parking Professional or Certified Administrator of Public Parking Certification
- T2 Parking Management software experience
- License Plate Recognition software experience and/or familiarity
- Basic technical proficiency
- Trustworthy and credible; team player
- Creative and conceptually strong; self-starter
- Ability to exercise independent judgment in non-critical situations
- Accurate typing/word processing skills
- Excellent public and human relations, communications (both oral and written), and organizational skills
- Familiarity with computer software programs
- Must demonstrate a warm and caring professional attitude along with phone etiquette protocol
- Ability to relate effectively to a diverse student population as well as to various members of the higher education community
- Ability to perform duties effectively, efficiently, accurately, and prioritize multiple assignments
- Ability to effectively work during extremely busy and stressful periods
- Good records management skills
- Ability to maintain confidential information and work effectively as part of a team
- Must be detail-oriented
- Ability to use office machines and equipment pertinent to the efficient and effective operation of the office
- Ability to listen and synthesize directives
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.