Part-Time Admissions Advisor

Job description

Part-Time Admissions Advisor

Posting Number: 20110726
Job Category: Staff

Job Description Summary:
The part-time Niles Admissions Advisor serves as a customer service representative in the Student Service Center, a one-stop shop for both new and current students seeking basic information on admissions, financial aid, and other student services.

Essential Duties and Responsibilities:

  • Correspond with prospective undergraduate students and their families in person, by telephone, web, social media, and email.

  • Assess the placement testing needs of incoming and returning students and place students into classes accordingly.

  • Coach students and their families on different ways to pay for college including grants, scholarships, federal student loans, and payment plans.

  • Advise and register students for their first and second semester of classes and certificate programs.
  • Utilize Banner Student Information System and other various software systems to enter overrides, collect and analyze data, and perform other key operations.

  • Provide excellent customer service to all visitors in the Student Service Center: answering questions from students and guests, helping students with paperwork, and teaching students how to use SMC resources.

  • Participate in student retention efforts, including but not limited to: workshops, phone calls, mentoring sessions, classroom visits, etc.

  • Spearhead projects involved in advising and catalog changes: create advising guides, proof-read and edit important college resources, and produce other necessary advising tools as needed.

  • Refer qualifying students appropriately to resources and programs (both on and off-campus) which may aide in their retention, development, and graduation.

  • Represent Southwestern Michigan College in a professional and mature way during all interactions with students, faculty, staff, and the general public. This representation includes, but is not limited to: meetings, events, face-to-face encounters as well as dialogue and commentary via phone, email, and social media.

  • Other duties as assigned by the Executive Director of the Niles Campus or designee.

    Required Qualifications:
    • Associate’s required
    • A minimum of one year of customer service experience or a combination of education and experience commensurate with the duties and responsibilities of this position.
    • Position may require evenings and Saturday hours as needed.

    Preferred Qualifications:
    • Bachelor’s degree preferred.

    Other Information:
    Knowledge, Skills and Abilities:

    Knowledge Of:
    • Banner Student Information System, various software systems, and other technology devices.
    • Regulations of confidentiality as outlined by FERPA.
    • Working with students from a diverse group of backgrounds.
    • Ability to multi-task.
    • Excellent written and verbal communication skills.
    • Ability to maintain cooperative and effective working relationships with coworkers.
    • Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy.
    • Hearing and speaking to exchange information with students, staff and public.
    • Ability to sit or stand for extended periods of time.

    Special Instructions to Applicants:

    To apply, visit

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    Job No:
    Posted: 10/8/2018
    Application Due: 10/25/2018
    Work Type: