Director of House Operations, Department of Housing & Residential Services

Cambridge, Massachusetts
Oct 08, 2018
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Four-Year Institution

The Massachusetts Institute of Technology (MIT), an independent, coeducational, and privately endowed institution, was founded in 1861 and is today one of the world’s top universities. Teaching and research—with relevance to the practical world as a guiding principle—continue to be its primary purpose. Its five schools and one college encompass numerous academic departments, divisions, and degree-granting programs, as well as interdisciplinary centers, laboratories, and programs whose work cuts across traditional departmental boundaries. Located in Cambridge, Massachusetts, across the Charles River from downtown Boston, MIT is home to 4,547 undergraduate and 6,919 graduate students. MIT is dedicated to providing its students with an education that combines rigorous academic study and the excitement of discovery with the support and intellectual stimulation of a diverse campus community.

Housing & Residential Services is a department within the Division of Student Life (DSL). All of DSL is committed to a student-driven, educational mission focused on helping MIT’s diverse community of students thrive intellectually, physical, spiritually, and personally. The Director of House Operations as a member of the leadership team within Housing & Residential Services will embrace the DSL mission and actively partner with students, faculty, and staff to develop enriching environments and experience that promote students’ knowledge, wellbeing, independence, and accountability.

Reporting to the Senior Associate Dean, Housing & Residential Services, the Director of House Operations provides leadership, strategic planning, oversight, and supervision of daily housing operations in support of residential custodial services, repair and maintenance, and residence hall security. The Director will ensure the highest standards of residence facility physical and custodial quality, customer service, and value to residents and guests. The Director leads the development and implementation of operational strategies—including immediate, short-term, and long-term planning—related to ensuring that the residential facilities meet the needs of residents and are well-coordinated with House Teams (i.e. faculty Heads of House, Area Directors, Graduate Resident Tutors, House Governments, and House Operations Managers) and the Department of Facilities. Working closely with House Operations Managers to support day-to-day operations, resolve building-related issues, respond to facility emergencies, and ensure routine maintenance plans are achieved is an ongoing priority for the Director of House Operations. Other key campus partners with whom the Director works collaboratively include the Director of Capital Renewal and Renovations, the Director of Residential Services, the Project Manager for Residential Renewal, EHS Program Manager, and the Communications Manager. Following a period of acclimatization and assessment, the Director will lead change and continuous improvement in the following areas: data-driven decision-making, communication, utilization of new technology to optimize operations and services, and personnel management, assuring strategic deployment of critical, valued human resources. The Director leads an organization of approximately 162 MIT and contracted staff, including 13 House Managers, an Assistant Director of Evening Operations, and a Manager of Residential Security.

MIT’s 21 residential facilities support a range of living environments and distinctive communities actively led by faculty Heads of House and student House Governments. The residences encompasses over 2.5 million sq. ft. and approximately 6,000 bed spaces and apartments serving undergraduate and graduate students, families, residential faculty and professional staff, special student educational programs, MIT visitors, and conference guests. MIT will be opening two new residential buildings in 2020 and will be undertaking significant renewal projects in older buildings over the next several years. The Director will play a critical role in planning for and implementing operations for new and renovated buildings.

The successful candidate will possess a bachelor’s degree (master’s preferred) and have a minimum of eight years of progressive professional experience in housing administration and residential facilities, including demonstrated leadership and supervision of full-time staff. Knowledge of, and experience with, building repair and maintenance, custodial services, desk services/building security, and fire, health, and environmental safety issues is required. Additional capabilities and experience that will be important considerations in the selection of the Director of House Operations include: excellent customer service, interpersonal, written and oral communication, and presentation skills; experience working in a residential higher education environment; evidence of strategic planning and project management capability; labor relations management success and conflict resolution experience; demonstrated emergency response management experience; ability to work effectively with a large and diverse population; and experience opening new and renovated facilities. Housing and Residential Services is a 24-hour operation; the Director must be available to provide support for off-hours, weekends, and/or holidays as required.

Review of applications will begin October 31, 2018, and continue until the position is filled. A resume with an accompanying cover letter may be submitted via the Spelman Johnson website at Nominations for this position may be emailed to Valerie B. Szymkowicz at [email protected] Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Massachusetts Institute of Technology website at

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

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