Help Desk Professional

Location
Charlottesville, VA
Posted
Oct 06, 2018
Institution Type
Four-Year Institution

Working Title: Help Desk Professional

Position Type: University Operational and Administrative Staff

Department: Elson Student Health Center

Location: Charlottesville

Posting Date: 08-06-2018

Posting Summary:
The University of Virginia Elson Student Health Center is seeking to hire a full-time Help Desk Professional. This position provides help desk support for Student Health clinic of approximately 125 staff. The Help Desk Professional answers user questions concerning computer hardware and software. Hardware includes computers, printers, monitors, network hardware and dictation equipment. Software includes Microsoft operating systems and Microsoft Office plus several University-specific or Student Health-specific programs. Additionally, the Help Desk Professional provides training to users on use of hardware and software and performs annual and as needed hardware inventories.

A Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline is required. While a degree is preferred, experience may also substitute in lieu of a degree.

A minimum of one year of relevant IT customer service/help desk experience is required. Experience with a University system, its policies, and its operating procedures is highly desirable.

Candidates must posses knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques. The ability to communicate complex technical information to novice computer users; diagnose and resolve common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools is essential. The ability to work effectively with a diverse customer base to provide support, consultation, and training in computer systems technology is also required. Lastly the ability to provide courteous and professional written and verbal communication is required.

The ability to research and troubleshoot independentl, learn new systems and platforms and to follow requests through to completion with minimal supervision/reminders are preferred.

To apply, visit http://jobs.virginia.eduand search on Posting Number 0623788. Complete an application online, attach a cover letter, curriculum vitae/resume, and contact information for three references. This position will remain open until filled.

Questions related to this posting can be directed to Chris Black at [email protected]

The University of Virginia is an equal opportunity/affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.

Required Knowledge, Skills and Abilities:
Possess knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques.

Ability to communicate complex technical information to novice computer users; diagnose and resolve common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.

Ability to work effectively with a diverse customer base to provide support, consultation, and training in computer systems technology.
Ability to provide courteous and professional written and verbal communication.

E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=85191

PI104763889

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