Director - Director, One-Stop Center

Job description

Director - Director, One-Stop Center Hiring department Enrollment Management Monthly salary OPEN Hours per week 40.00 Standard from 800AM to 500PM Posting number 18-10-02-01-0382 Job Status Open FLSA status Exempt Earliest Start Date Immediately Position Duration Funding expected to continue Position open to all applicants Location Austin (main campus) Number of vacancies 1 General Notes Must already be authorized to work full-time in the United States for any employer.

Required Application Materials
  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.
Additional Information Purpose Provide strategic leadership and operational management for a new One-Stop Center for campus enrollment services, in service of meeting University enrollment goals.

Essential Functions Lead plan, implement, and assess strategies necessary to provide effective and exceptional student service in collaboration with Enrollment Management units and key campus partners. Support student success outcomes by ensuring the Center meets productivity, quality, and customer-service standards. Design and implement cross-functional training, resources, and processes to build a strong, innovative student services team. Provide ongoing staff development and performance management for One-Stop service team. Contribute to the design and selection of, and oversee the development and adoption of, technology tools that mediate and improve students' interactions with the Center, that provide students timely, accurate, and easy-to-find information, and that offer the capability to complete transactions. Stay attuned to new technologies and approaches that enable high-quality service experiences across industries. Oversee effective, timely, and responsive communication and outreach efforts, including branding, website, social media and other publications and artifacts. Assess and report on effectiveness of the one-stop student services center to support student success and continuous improvements for the Center and its staff. Lead a One-Stop Governing Committee to engage with the campus, and participate in university committees and processes, contributing to student success initiatives as appropriate.

Marginal/Incidental functions Other related functions as assigned.

Required qualifications Bachelor's degree. Minimum of eight years of experience managing a customer-service-focused unit in a large higher education institution. Demonstrated ability to lead an organization through changes, including the integration of new student services and continual evaluation and enhancement of business processes. Demonstrated excellent communication and interpersonal skills and ability to make skillful, educational, and persuasive presentations. Knowledge of financial aid, registration, and student enrollment. Demonstrated ability to work well under pressure and build relationships with colleagues and students across campus. Knowledge of customer-service-related IT and systems. Knowledge of program evaluation and improvement practices. Understanding of student regulations and policies in the higher education environment. Demonstrated ability to interpret policies, procedures and contracts. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications Master's degree. Significant experience at a Director or Associate Director level preferred. More than eight years' experience managing a customer service unit in a higher education environment. Experience in higher education Financial Aid, Registrar's Office, Student Accounts Receivable, or academic advising. Experience in training staff preferred. Experience in budgeting. Demonstrated experience in leading large change initiatives.

Working conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Work performed on multiple projects concurrently under pressure of rigid deadlines and time limitations. Extended hours may be required.

A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.

UT Austin is a Tobacco-free Campus

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Job No:
Posted: 10/4/2018
Application Due: 10/4/2027
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