Director of eLearning Operations

Job description

This is the most exciting time to be working at Los Angeles Pacific University, part of the Azusa Pacific University System! With our team of dedicated professionals and faculty, we are creating a new hope for the future by investing in lives through learning pathways that are Christ-centered, flexible and accessible.

If you want to join a dynamic, God-first culture that strives to provide quality academic programs to countless students, we welcome you to apply.

Be a part of this powerful campus of an already-prestigious university that offers flexibility and innovative delivery of education to learners everywhere.

If you have a passion for service, education and innovation, we’re interested in talking to you!

We offer a competitive benefits package for eligible employees including: 30 days PTO, med/dental/vision plans, life/LTD/ADD insurance, retirement and tuition assistance.


Job Description

Join a creative, talented, and dynamic team working under the direction of the AVP of Learning Design and Engagement to manage teams who design and develop dynamic online learning experiences in a non-profit, higher education environment. As a member of the eLearning Design and Development team, the Director of eLearning Operations reports directly to the AVP of Learning Design and Engagement and supervises managers of an instructional design and content writing team, an instructional media team and elearning development specialists in the design, construction and maintenance of online courses following university best practices. The role requires project management experience to collaborate with academic team leaders, subject matter faculty, internal and external team members to design curriculum for online courses in higher education programs.

Work is broken down by 80% project management and 20% individual contributions. Manages a team of talent instructional media designers and provides high level quality assurance to workflow, work processes and work product.

Required Experience / Education

  • Doctoral degree (preferred) or Master's degree plus 5 years’ relevant experience or a combination of education project management experience in a higher education curriculum and elearning development setting.
  • Experience in adult learning theory, eLearning and educational technology field.
  • Managing a creative and technology oriented team and collaborating with academic partners in a higher education (preferred)
  • Teaching in a higher education online environment (preferred)


Pay grade:13


Primary Duties

  • Collaborates with ADs and AVP Learning Design & Development to manage program launch schedule and events.
  • Contributes to university initiatives including student success and other committees as assigned
  • Oversees and evaluates Manager of instructional technology and Manager of learning design
  • Operates as a liaison with deans, faculty, subject matter experts/consultants and vendors that provide services to keep projects on track and adjust schedules where needed.
  • Hires, evaluates and directly manages instructional design team members on multiple multi-staged course development projects from start to completion.
  • Plans, tracks and updates course development and instructional media production schedules, as well as larger projects that serve the university, student success or faculty development efforts.
  • Conducts quality assurance checks for course and instructional media production and provides constructive feedback to team members aimed at continuous improvement.
  • Assigns, supervises and evaluates internal and external team members under related span of care.
  • Ensures proper documentation of standards, best practices, onboarding and training materials
  • Adheres to adult learning theory principles in the design and development of eLearning materials, including writing content/scripts for instructional media resources.
  • In collaboration with internal team members, assigns and schedules small teams of internal and/or external subject matter consultants, instructional designers, content writers to collaborate with academic staff in the preparation of course development guides that guide course construction and instructional media production.
  • Vets copyright and promotes use of open educational resources, as well as etextbooks
  • Contributes to forecasting future program and course development resource needs
  • Routinely, interact with contractors and vendors to ensure adequate engagement and to meet project needs and deadlines.
  • Identify, recommend and acquire content resources
  • Identifies, recommends and acquires external services, including independent contractors and vendors, needed on course related projects
  • Defines and documents collaboration process; make process improvement recommendations
  • Conducts project reviews with contractors; evaluate performance and provide improvement strategies
  • Works within established processes, timeframes and follows university’s established best practices in the execution of course design, development and evaluation.
  • Analyze learning analytics and course evaluation survey data to make recommendations for course updates.
  • Proactively reviews and recommends updates to existing course curricula to address existing or impending resource updates.
  • Liaises with publishers to negotiate pricing, content acquisition, adoptions, etextbook or course content solutions and edition updates to existing adoptions throughout the curriculum
  • Maintains and analyzes textbook cost, etextbook availability and OER access data
  • Proposes curriculum updates based on publisher edition and required resource updates
  • Reports user analytic data from within the learning management system to academic leadership
  • Investigates copyright clearance options for required resources
  • Vets copyright clearance for course material and learning resources
  • Reports learning resource data for etextbook costs, adoptions, affordability and OER
  • Analyzes course evaluations and learning analytics that support continuous improvement efforts
  • Proposes data driven recommendations for curricular edits that meet university values and course design standards/best practices
  • Evaluates newly launched courses to recommendation continuous improvement measures
  • Researches and implements open educational resources within the curriculum
  • Additional duties assigned

Knowledge, Skills, and Abilities

  • Ability to advance university initiatives and carry out the vision of the AVP of Learning Design and Engagement
  • Must be able to see the big picture, bring stakeholders together to problem solve, think strategically, gather and analyze data and make data driven recommendations.
  • Highly effective written and oral communication skills to address a wide variety of audiences
  • Experience with spreadsheets, calculating, analyzing and presenting data
  • Experience using project management tools (Smartsheet preferred)
  • Ability to productively assemble, engage, and lead cross-functional teams.
  • Demonstrated project management ability to integrate one process over three workflows and maintain deadlines.
  • Ability to manage expectations and reality
  • Demonstrated resilience, diplomacy, influence, relationship building, and decision making skills in a variety of situations.
  • Keen grasp of interpersonal and impact awareness.
  • Just enough knowledge of instructional design to manage people and processes to deliver projects.
  • Ability to ask the right questions

Mental Demands

  • Ability to gather data, compile information, and prepare reports
  • Ability to investigate, analyze information, and draw conclusions
  • Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems
  • Ability to maintain confidentiality and manage confidential information

Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand, walk, and sit for extended periods of time
  • Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
  • Visual acuity to read words and numbers
  • Speaking and hearing ability sufficient to communicate in person or over the telephone
  • Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds


  • GoogleApps / Gmail (desired)
  • Office applications software—Microsoft Word, Microsoft PowerPoint, Microsoft Excel (required)

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.

Non-discrimination Policy

Los Angeles Pacific University does not discriminate on the basis of race, color, national origin, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.




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Job No:
Posted: 9/26/2018
Application Due: 11/25/2018
Work Type:
Salary: $31.38-$39.23/hr