Health Care Assistant

Job description

Position Summary

Functions as customer service representative both in person and over the phone in a mental health setting at Counseling and Psychiatric Services; successful candidate will schedule appointments, greet visitors, and check in/check out patients to clinic; responsible for data entry and medical insurance verification. 

Characteristic Duties and Responsibilities

  • Greets patients in order to determine needs; registers and directs patients to the correct appointment areas.
  • Verifies insurance coverage and authorizations
  • Schedules appointments, receives and routes calls and relays messages.
  • Orders, updates, copies and files patients' charts/medical records in order to insure their availability for health care providers within electronic medical records systems
  • Schedules lab tests, retrieves and routes results to health care providers
  • Types materials, completes and verifies forms, and maintains general filing system
  • Monitors supply inventory

Communication/Interpersonal Relationships
Interacts with:

  • Patients - in order to schedule appointments, obtain information
  • Health Care Providers - in order to communicate patients; needs and concerns
  • Co-workers - in order to assist in daily activities and provide patient and/or clinic information.
  • Medical Records Personnel - in order to request records and verify patient information.
  • Supervisor - in order to receive direction and provide patient information.
  • Laboratory and Radiology Staff - in order to obtain results.
  • Billing Personnel - in order to clarify bills and discuss the billing process.
Unit Specific Education/Experience/Skills

Knowledge normally acquired through a high school education; six months to one year of related and progressively more responsible or expansive work experience in a mental health setting; or an equivalent combination of education and experience.  Requires knowledge of electronic medical record and patient scheduling systems. Requires certification as a medical assistant or administrative assistant (CMAA); or an equivalent combination of education and experience.  

Desired Qualifications

Experience with Athena and/or Titanium, more than six months experience.

Required Application Materials

Resume and cover letter 

Work Hours

9am-6pm Monday-Thursday and 8am-5pm on Fridays and MSU semester breaks

Summary of Health Risks

TB/Bloodborne pathogen exposure 


Bidding eligibility ends on 9/25/18 at 11:55 PM.




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Job No:
Posted: 9/20/2018
Application Due: 10/2/2018
Work Type: