Desktop Support Professional

Location
Aurora, CO
Posted
Sep 16, 2018
Institution Type
Four-Year Institution



*Applications are accepted electronically ONLY at www.cu.edu/cu-careers.*



University of Colorado Denver l Anschutz Medical Campus

School of Medicine, Dean's Office

Desktop Support Professional (IT Intermediate Professional)

Position #730608 - Requisition 14715



The Dean's Office has an opening for a full-time, University Staff (unclassified) Desktop Support Professional (IT Intermediate Professional) position.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

Nature of Work:
Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer and compensation, job evaluation, performance and leave management, employee training/development, reward and recognition, employee relations, affirmative action, benefits, employee records/information, and payroll.

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.

At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Position Emphasis:

This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 400 users including faculty, staff and students within assigned departments/divisions. The

Desktop Support Analyst will be responsible for:
  • Installing, configuring, and maintaining personal computers and local area network (LAN).
  • Troubleshooting networks, systems and applications in order to identify and correct malfunctions and other operational difficulties.
  • Interacting with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions and take proper actions required to solve the problems.
  • Performing a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable

Salary and Benefits:

The hiring salary for this position is negotiable and commensurate with skills and experience. This position is not eligible for overtime.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits.

Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications

Minimum Qualifications:

A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution and 1 year of professional level experience providing desktop/network support which included installing, configuring and maintaining personal computers and local area network (LAN).

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Condition of Employment: Must be willing and able to...
  • Perform physical activities including bending, stooping, standing and sitting for long periods of time.
  • Occasionally work evenings and weekends in response to needs of the systems being supported.

Preferred Qualifications:
  • More than 2 years of experience providing desktop/network support.
  • Advanced experience with Apple and iOS products and management technologies.
  • Apple certifications highly desired.
  • Customer service experience.
  • Experience providing technical training and support to users.

Competencies/Knowledge, Skills and Abilities:
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Outstanding customer service skills.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.
  • Ability to identify and resolve computer system malfunctions and operational problems.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.


Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Office of Equity by email at equity_ada@ucdenver.edu or by phone at (303) 315-2567.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.


Special Instructions to Applicants:Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to: Brian Logue at brian.j.logue@ucdenver.edu.

Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.

Application Materials Required:Cover Letter, Resume/CV, List of References

Application Materials Instructions:Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by September 26, 2018. Those who do not apply by September 26, 2018 may or may not be considered.



Job Category: Information Technology

Primary Location: Aurora

Department: H0001 -- Anschutz Medical Campus - 20029 - SOM - Dean-School of Medicine

Schedule: Full-time

Posting Date: Sep 14, 2018

Closing Date: Ongoing

Posting Contact Name: Brian Logue

Posting Contact Email: brian.j.logue@ucdenver.edu

Position Number: 00730608

PI104415602

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