Instructional Support Specialist

Location
Raleigh, NC
Posted
Sep 15, 2018
Institution Type
Four-Year Institution

Position Number: 00043351

Primary Function of Organization Unit: The organization's primary function is to assist faculty and staff in the design of instruction, best practices of using academic technologies and assessments/evaluations of educational activities including course/instructor evaluations and exam services.

Essential Job Duties: The Instructional Support Specialist position provides front-facing, immediate instructional and academic technology support for faculty, staff, and students in the College of Veterinary Medicine (CVM). The person in this position will use CVM-supported instructional technologies to create and manage instructional resources in both online and face-to-face learning environments. This person will collaborate with instructional designer(s) and CVM faculty to develop resources such as static learning content, interactive instructional modules, multimedia, and/or other resources as appropriate. This person will contribute to various projects related to instruction and instructional technology support. This person will act as first-level support for faculty and students who have questions or problems related to CVM's academic technologies. Responsibilities include managing course content preparation and learning management technology assistance; administering exam services with online exam technology (ExamSoft); providing workshops on academic technologies; and supporting and communicating with CVM faculty and students about academic technologies.

Minimum Education/Experience:

Department Required Skills: - Proficiency in use of Microsoft Office Suite and Google Suite - Experience in creating interactive content in Storyline, Captivate, Camtasia, or similar product. - Experience supporting academic technologies such as learning management systems, online testing, student engagement platforms, etc. - Professional-level verbal and written communication skills. - Highly dependable. - Team-oriented. - Able to keep confidential/private student information secure.

Preferred Experience, Skills, Training/Education: - Bachelor's degree preferred. - Experience working in an educational setting, especially in the veterinary medicine field. - Familiarity with instructional design processes, especially in the field of veterinary medicine. - Experience working with on-line learning management systems (Moodle), online exam system (ExamSoft), veterinary clinical skill tracking system (One45) and syllabus building applications. - Familiarity working with a service ticketing system (ServiceNow) to communicate with clients. - Proficiency in creating interactive content in Storyline, Captivate, Camtasia, or similar product.

Necessary Licenses and Certifications: N/A

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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