Patient Relations Assistant/UKHC

Location
Lexington, KY
Posted
Sep 15, 2018
Institution Type
Four-Year Institution


Requires check in, check out, scheduling patient appointments, answer phones, triage patients to ensure they are connected with the proper staff, cash collections, schedule ancillary services, obtain pre-certifications, correct registration of patients into the system, verify insurance and demographic data, reconcile end of day process, provide excellent customer service, monitor wait times expectations, resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure process problems.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE15647

Working Title
PRA

Department Name
M3030:Cancer Clinic Services

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.58-21.06/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

High level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing and walking, and requires sitting for long periods of time.



Shift

40 hours per week, Monday-Friday.



Skills/Knowledge/Abilities

Requires knowledge of word processing and office equipment.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

High School with at least 3-4 years experience preferred.



Deadline to Apply
09/23/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  2. * Choose the response which best describes your full-time paid employment experience in a medical office or clinic.
    • None
    • More than 0 years, but less than 1 year
    • More than 1 year, but less than 2 years
    • More than 2 years, but less than 3 years
    • More than 3 years
  3. * Please choose the answer that best describes your years of paid, full-time employment experience in customer service.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * Please indicate your paid employment experience with patient insurance, scheduling, and pre-certifications.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  5. * Do you have experience with customer service in an academic or other professional setting where it was necessary to interact with the public by phone and/or in-person?
    • Yes
    • No
  6. * Please describe your computer experience in a healthcare setting scheduling appointments.

    (Open Ended Question)

  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • HERCjobs.org (Higher Education Recruitment Consortium)
    • InsightIntoDiversity.com
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

PI104407998

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