Patient Registration Counselor/UKHC

Job description

The University Health Service seeks an individual to be responsible for clinic front desk activities. Will acknowledge and greet customers; assist with patient self-check-in process; answer questions regarding services; verify minor status and follow related policies and procedures; assign medical record numbers for new patients; perform DNKA/daily discharge of patients from appointment grid; update all demographic information in electronic medical record and PM (Patient Management System) software systems; maintain patient confidentiality according to established HIPAA and FERPA guidelines; be proficient in Release of Information, medical records tracking, creating charts, and accessing PM (Patient Management System); discharge patients from grid; financial counseling; point of service billing and charge reconciliation; collect encounter forms for visit and match billed items with services provided; verify accurate ticket in EMR; advise patients of charges, cash collections and handling and guarantor registration, and; ensure quality and patient satisfaction.

Job Title
Patient Registration Counselor/UKHC

Requisition Number

Working Title
Patient Registration Counselor

Department Name
H8505:University Health Service/Hosp

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

1 yr

Required License/ Registration/Certification


Physical Requirements

The physical requirements of this position include occasionally standing or walking with objects up to 10lbs; regularly sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); and occasionally dealing with combative or violent people.


Days - Monday through Friday, 8:00am-5:00pm; occasional long days and weekends may be required during school year.


The ideal candidate will possess high attention to detail and efficiency; enjoy working independently as well as closely with their co-workers in a supportive team environment; ability to stay focused in a busy office environment; be well organized; able to follow-through to completion of tasks; possess excellent communication skills (both written & verbal); have strong problem solving skills; maintain quality assurance; computer skills to include UK SAP and Microsoft Office, and; have excellent customer services skills.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Knowledge of medical terminology and experience in a medical office preferred.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of paid work experience do you have working in a medical office or clinic?
    • None
    • More than 0, through 1 year
    • More than 1 year, through 3 years
    • More than 3 years, through 5 years
    • More than 5 years
  2. * Please select the answer below that best describes your work experience.
    • General Office
    • Accounting
    • Medical Office (to include medical billing experience)
    • None of the above
  3. * Describe an incident where you were involved in dealing with an irate customer or co-worker. How did you handle the situation?

    (Open Ended Question)

  4. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
    • None
    • Basic
    • Average
    • Proficient
    • Expert
  5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  6. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter





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    Job No:
    Posted: 9/15/2018
    Application Due: 10/1/2018
    Work Type: