Associate Director, Operations

Job description

Illinois: Chicago

13764 Urban Labs Core Administration

About the Unit
Who we are The University of Chicago Urban Labs, launched in 2015, were established to create knowledge to address fundamental urban challenges, and to work with policy makers and practitioners to improve the human condition in cities worldwide. The Urban Labs seek to evaluate the most promising policies and programs across the domains of crime, education, energy & environment, health and poverty to generate gold-standard evidence about what works and why, and to support policy makers and practitioners to scale up programs and policies that can have a significant positive impact on human lives. The Urban Labs team rigorously evaluates promising policies and interventions to make them as informative as possible. Our goal is to assemble a portfolio of randomized controlled trials (RCTs) to generate new evidence about what works, for whom, and why, and to conduct benefit-cost analyses of different interventions to enable policymakers to prioritize resources for the combination of strategies that achieve the greatest social good per dollar spent. For more information about the UChicago Urban Labs, go to Five Labs. One Approach. UChicago Urban Labs: • \tUse research and evidence to understand how cities can work better • Test the most promising, cost-effective policies and programs • Work with civic partners to implement and evaluate solutions in real time • Scale solutions to cities around the country and the world.

Job Information

Job Summary:

The University of Chicago Crime and Education Labs are seeking an Associate Director of Operations to manage strategic research and operations projects and culture building initiatives across the Crime and Education Labs in Chicago and New York. This person must work well in a fast paced and dynamic environment and be able to manage multiple projects and switch priorities as needed. The Associate Director will be also be responsible for broader organizational development initiatives, and implementing internal policies and programs across the Crime and Educations Labs. The Associate Director will report to the Chief Operating Officer and work closely with the Crime and Education leadership team.


Works closely with the Chief Operating Officer to contribute to and execute strategic planning for the Crime and Education Labs. Sets up structures and systems to facilitate a culture of cohesion, collaboration, and transparency

Designs and implements policies and programs that facilitate the work, create supports for research teams, and are aligned with broader organizational goals. Examples include, but are not limited to:

  • Leads the annual staff climate survey; designs survey, dissemination and data collection, and a process for incorporating feedback into management decisions and tracks progress over time
  • Develops a policy and process for professional development; identifies professional development needs, designs strategies for providing training opportunities for staff, and maintains a centralized database for tracking maintenance and progress
  • Designs a process for coordinating internal supports for research teams across offices
  • Develops and maintains an Crime and Education Lab operations manual to build institutional knowledge and document research and administration policies and procedures
  • Develops strategy for internal communications between management and staff. Executes communications plans to ensure effective information flow across the lab and the multiple offices. Builds and refines cadence for Crime and Education leadership and all-staff meetings and manages the intranet
  • Develops strategic budget templates and materials to forecast and track organization and project level revenues and cash flows
  • Designs and implements career paths to support research priorities and develops policies and procedures to support such activities
  • Undertakes special projects as needed

  • Must be a resourceful problem-solver and critical thinker, be proactive in leveraging opportunities and anticipating and averting problems
  • Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning
  • Ability to deal effectively with a diverse workforce in a complex research environment
  • Exceptional oral and written communication skills and be comfortable with a consultative approach to interacting with employees
  • Exceptional organization skills, with previous project management experience
  • Passion, idealism, integrity, positive attitude, mission-driven, and self-directed

Additional Requirements

Education, Experience or Certifications:

  • Bachelor's degree in business administration or related field required.
  • MBA or advanced degree preferred.

  • A minimum of five years of relevant experience managing a small non-profit or research center, or in organizational development, operations, or chief of staff roles or other related experience

Technical Knowledge or Skills:
  • Proficiency with Microsoft Word, Excel, and PowerPoint

Required Documents:
  • Cover letter
  • Resume
  • Contact information for three professional references

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 9/15/2018
Application Due: 11/14/2018
Work Type: