Telecommunications Manager II

Job description


Requisition Number

Job Title
Telecommunications Manager II

Official Title
Telecommunications Manager II

Position Number

ITSS - Telecom Services-925001


Is this an internal posting only?

Work Schedule

Department Overview
IT Shared Services (ITSS) is part of the Finance Division of The University of North Texas System. The mission of ITSS is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Job Description
The ITSS- Telecom Services Department at the University of North Texas is seeking to hire a Telecommunications Manager II to join our team. This position performs highly advanced and/or managerial (senior-level) telecommunications work. Work involves planning, designing, and integrating system components for voice or data telecommunications networks, and installing, maintaining, or overseeing the installation and maintenance of telecommunications networks and computer hardware attached to these networks. Plans, assigns, and/or supervises the work of multiple teams. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Manages a team of telecommunications analysts.

Responsibilities of the position include, but are not limited to:

* Supervise and manage telecommunications team providing telephony services based on the service catalog.
* Responsible for the telecommunications business processes and billing lifecycle in a cost-recovery model.
* Provide support to UNT System and all supported institutions.
* Research, analyze, test and implement enhanced technical communications equipment and services.
* Consult, plan, engineer and install new, renovated and churned communications infrastructures.
* Handle and dispatch work orders and trouble tickets.
* Anticipate industry changes within telecommunication platforms and assist in contract negotiations.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Minimum Qualifications
The successful candidate will possess a Bachelor's degree in related field and six years data communications and/or networking experience; or any equivalent combination of education, training and experience which provides the following knowledge, skills, and abilities:

* Ability to analyze varied courses of action and participate in strategic planning.
* Ability to assimilate, retain, and utilize technical information.
* Ability to conceptualize, plan and organize multiple programs and assignments effectively.
* Ability to establish and maintain effective working relationships.
* Ability to function responsibly during emergency problem solving situations.
* Ability to operate a computer keyboard and to install communications hardware.
* Ability to plan, assign and supervise the work of subordinates.
* Ability to work with considerable independence and initiative.
* Extensive knowledge of principles of computing and communications networks.
* Knowledge of effective managerial methods and techniques and how to establish and maintain en effective workforce.
* Knowledge of PC architecture and operating systems.
* Knowledge of safety and security precautions appropriate to work performed.
* Management and supervisory skills and abilities.
* Strong oral and written communications skills.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Ability to communicate clearly, succinctly and effectively both verbally and in writing.
* Extensive knowledge of principles of telecommunications platforms and VOIP systems.
* Strong skill in analyzing and solving complex telecommunication and networking problems.
* Provide quality of service metrics to determine the readiness, quality and interoperability of telecommunication services, systems due for release to clients and/or within the enterprise.
* Proven problem solving abilities and ability to conduct in-depth analysis of billing cycle.
* ITIL Foundations certification.
* Strong understanding of VOIP, Cloud technologies, telephony platform and managing large telecom deployments.

Special Instructions to Applicants
Applicants must submit a resume with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate
Salary commensurate with experience

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 9/14/2018
Application Due: 9/22/2018
Work Type: