Business Service Advisor, 10,000 Small Businesses Program

Job description

diversity employer

Department: 10,000 Small Businesses Program

Location: Advanced Technology Training Center

Reports To: EVP

Recruitment Type: External/Internal

Requisition ID: req253

Employment Type: Administration and Professionals

Vacancy Number: 198-18

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm. May include some nights and weekends depending on program needs.

Number of Openings: 1

Job Description:


Responsible for providing effective services to scholars in support of 10,000 Small Businesses Program. Provides direct technical assistance to participants to develop business growth plans and implement change strategies.

  • Provides direct assistance to 10,000 Small Businesses participants by assisting participating businesses in developing specific plans for growth
  • Manages a case load of business customers providing consultation and advice geared towards promoting business growth
  • Assesses, documents, and synthesizes information about participating businesses to inform the provision of appropriate services and classroom education
  • Leads five-day consulting engagements with participating businesses
  • Assists participating businesses in the planning and implementation of specific components of growth plans
  • Ensures services are tailored to individual business needs and tightly coordinated with program curriculum
  • Records and leverages information regarding businesses and interactions to monitor progress and provide quality services
  • Manages relationships with participating businesses to proactively address business needs
  • Conceptualizes, develops, and executes value-add networking opportunities for present and former participating businesses
  • Assists in connecting businesses to the appropriate mentoring services
  • Performs other duties as assigned



  • Bachelor's degree in Business, Public Administration, Government Affairs, or related field
    • Significant related experience may substitute for education
  • Minimum of five years of demonstrated experience in business consulting engagements
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

  • Possess comprehensive knowledge of business problem-solving theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
  • Possess knowledge regarding strong business principles' practices and familiarity/experience with small businesses
  • Ability to interact with a diverse set of businesses and people
  • Must be a passionate and knowledgeable advocate for the program and its participants
  • Possess entrepreneurial spirit and ability to find innovative ways to serve program participants
  • Intermediate project management skills
  • Ability to effectively complete business analyses
  • Ability to work in a fast-paced environment and multi-task
  • Possess excellent written, verbal and interpersonal communication skills
  • Ability to work accurately with great attention to detail
  • Ability to effectively complete work assignments independently
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population

  • Service Focus
  • Communication
  • Quality of Work

  • Adaptability
  • Collaboration

  • Time Utilization
  • Continuous Improvement


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note:

Special Note:This is a grant funded position

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 9/14/2018
Application Due: 10/9/2018
Work Type: