Program Services Coordinator - ESO/TRIO (Grant Funded)

Job description

Program Services Coordinator - ESO/TRIO (Grant Funded)

San Mateo County Community College District

Posting Number: 2014653S
Department: Academic Support & Learning Technologies CAÑ (DEPT)
Location: Cañada College
Position Number: 3CC035
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $62,868 (annual)
Max Salary: $80,220 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
Cañada College, which was designated as a Hispanic Serving Institution in approximately 2000, is part of the San Mateo County Community College District, which currently enrolls approximately 23,000 students, the majority of whom are from minoritized populations. Of the students at Cañada College, 3.0% are African-American, 0.1% are American Indian, 11.1% are Asian, 3.7% are Filipino, 36.8% are Latinx, 1.4% are Pacific Islander, 25.8% are White, 15.1% Multi-Ethnic, and 2.9% are unknown.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The Canada College Hispanic Serving Institutions (HSI) Title V Grant assists Hispanic and other low-income students in meeting their educational goals and preparing them for transfer. The grant supports students with backgrounds that have been historically underrepresented at the 4-year institutional level.

The Program Services Coordinator (PSC) will provide programmatic and administrative support to the TRIO Student Support Services (SSS) Program (20%) and the Expanding Student Opportunities (ESO) Grant (80%). A high degree of independent judgment and creativity are required to adequately represent the college and program, to serve as a resource person for the program, and to design original program components and services. The Program Services Coordinator can lead the work of student assistants, proctors, and other staff as assigned. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. Consequences of errors in judgment can be costly in public relations and in employee time; however, management controls limit the risk of more serious consequences.

TRiO-Student Support Services (TRiO-SSS): TRiO-SSS is a program funded by the United States Department of Education designed to identify and provide services for individuals from disadvantaged backgrounds specifically students who are first generation, low income, and/or have a physical or learning disability. The goal is to provide an academic, social, and personal support system for students, to assist them with two year and transfer college requirements, and to motivate them towards a successful completion of their college education. Services offered include instruction in study skills, tutoring in math and English, academic and career counseling, assistance in securing admission and financial aid for enrollment in four-year institutions and facilitating mentorship.

This is a temporary position funded by ESO and TRIO SSS. The position is contingent upon continuous receipt of discretionary funds from the TRIO federal grant which ends on 08/31/2020 and the ESO grant which ends on 09/30/2019

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Exchanges information with students, staff, other educational institutions, community and business representatives, vendors, governmental agencies, and the general public regarding a variety of college programs, services, eligibility requirements, policies, timelines, required forms and other information

2. Makes presentations to small and large groups as a program and college representative

3. Participates in planning and implementation meetings with college and outside groups and representatives

4. Plans, conducts, and participates in tours, job fairs, and program services in conjunction with management, faculty and other staff

5. Coordinates logistics and establishes timelines, required materials, online support services, facilities, publicity, and other program and event needs

6. Plans joint events with other college departments and programs, and with outside business and community representatives

7. Serves as liaison between student program participants and various instructional and student services departments

8. Interprets language on student forms and printed information; refers students to community, business, governmental, and other resources

9. Conducts follow-up to determine student needs and available program services; directs and coordinates the work of student assistants, test proctors, and other staff as assigned

10. Assists students in determining existing job skills and the skill requirements of various career opportunities; coordinates the administration of career assessments and diagnostic surveys; meets with potential employers to identify current and future job placement opportunities, and to develop and modify jobs to provide suitable employment for students and other program participants; coordinates introductions and follow-up for student job placements; refers students to career and other counselors, instructional programs, and to other college offices as appropriate

11. Researches and compiles statistical, narrative, financial, demographic, and other data for regular and special reports to track program participation, recruitment effectiveness, student follow-up, retention and transfer rates, program evaluation criteria, career resources and job availability, employer profiles, and other information

12. Enters, modifies, and retrieves online data; uses a variety of software to compose, format, and prepare correspondence, memorandum, publicity materials, surveys, brochures, flyers, bulletins, reports, presentations, and other materials; sets up and maintains confidential and other files

13. Plans and coordinates layout, graphics, photography, and other artwork, editing, printing, multimedia enhancements, web page information, distribution, and other services in conjunction with other staff, students, and/or vendors as appropriate

14. Provides follow-up and close collaboration with college Promise Program

TRiO-Student Support Services Responsibilities:

15. Coordinates academic enrichment workshops in partnership with other student support programs and programs within the campus

16. Assesses and documents student learning outcomes, program growth and need via a program plan; utilizes good academic standing and graduation/transfer data to measure impact of program in coordination with Office of Research, Planning, and Student Success

17. Meets with students to ensure that they are meeting program requirements and offers additional academic or personal support if needed

18. Collaborates with the Sparkpoint Coordinator to develop workshops designed to educate students about the importance of managing their finances

Minimum Qualifications:
• A combination of education and experience equivalent to a Bachelor’s degree in sociology, psychology, human resources, social sciences or a closely related field• Successful work experience of increasing responsibility in social services, human resources, or related area• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff• Experience with program planning, implementation and evaluation• Experience with leading the work of others• Experience with researching, formatting, assessing and preparing data for reports and other materials• Demonstrated skills in oral and written communication, including public speaking• Experience with the use of a variety of computer software to track and monitor data, compose and prepare correspondence, memoranda and other information

Physical Requirements:
This classification requires sitting for various lengths of time; the ability to type, use phone, occasionally lift, carry, push, pull, or otherwise move objects of light to moderate weight; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Knowledge of specific program and related college services available to students and other potential participants

2. Knowledge of applicable and available community, business, governmental, and educational resources

3. Skill in oral communication, including public speaking

4. Skill in written communication

5. Skill in short- and long-range program and event planning, program and event implementation, coordination, and evaluation

6. Skill in interviewing, assessment, and evaluation

7. Skill in sensitive, respectful and effective communication with people of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

8. Skill in establishing and maintaining effective and efficient working relationships

9. Skill in research, compiling, and formatting a variety of data for reports

10. Skill in using a variety of computer software to compose, format, and prepare correspondence, memoranda, publicity and other printed materials

11. Ability to work effectively as part of a customer-service team

Preferred Qualifications:
• Familiarity with NOVI Survey, Banner, Data Dashboard, SARS Trak, and SARS Grid reports desired. • Familiarity with BLUMEN software is a plus

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 08/29/2018
First Review Date: 10/03/2018
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2017 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2017 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2017 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit:

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Job No:
Posted: 9/13/2018
Application Due: 12/20/2018
Work Type: